All Species 24 Hr Animal Hosp

As the practice manager for this facility I continually look at these complaints and try to respond to them; however, even after they have been taken off they pop up. Therefore, let me explain the posts loridevine, who has posted this on ten different web sites>\r \r loridevine brought her birthing dog into our hospital after going to two other facilities and getting a much higher price. Her offer to assist in the birthing process could not be accepted due to liability insurance coverage. If she had been injured, even though she volunteered, the standard of service required would not have been met and we would have been forced to pay out tens of thousands of dollars if sued. Not an acceptable practice for any business. Additionally, if she had not been shopping around for prices her dog and the puppies might have been saved. It is not the service provider's fault when the client fails to do the right thing.\r \r On alanasparrow, who is also on multiple complaint sites, there is nothing to refute as it is all a manner of perception. If the service was sufficient on the previous visits why was it not sufficient on this one. A review of the medical record indicates that the cat was properly treated and the discharge instructions were clear. It is not sound practice to scrape off scab that is healing and is unlikely that it was done as described. Normal practice is to monitor the area and treat with appropriate medicine, which was prescribed at this time. It evidently worked as the complaint does not mention having to go to another vet for treatment. more

I took my Staffy Bull in that was in labor and had just produced her first pup that got stuck. After doing everything that I could do (had vet tech training), I rushed her there. They looked at her, took their time getting a quote together and then wanted $3500 for a c-section, but told me that the pups were probably dead. When I told him that I couldn't afford that (a normal c-section is $300 during the day) and started looking at the bill - I could knock about $1000 off for care that I was trained to give. He said NO - my clinic my rules. He wouldn't work with me on price or payments or anything. So that left us no choice but to put her down - which he charged $310 for when its normally $75. He didn't even give her valum or anything else to ease her down, he just gave her the shot to stop her heart. She was in so much pain and was looking at me and crying. So because of his lack of caring, I lost a dog and a litter of pups. To add insult to injury, while he was cleaning up, he offered me low cost spay/neuter if I had any dogs I wanted to bring in. The next day when I emailed him about my concerns and view of the procedure - his response was ""we are not a financial institution and don't accept payments, you have to pay whatever we charge, this is an emergency clinic."" I would suggest not EVER taking an animal there for ANYTHING. more

So, I thought they were good when I first went. My cat was having a hard time breathing and thought he was choking on something so I raced him over there. And come to find out he has a chest cold (basically). But I was happy with the care he received. Then my cat got into a fight and got an absess. So I took him back they said that they needed to keep him over night. Fine, do it. Then I had to bring him back several times for check ups. The LAST time I ever set foot in there the ""Dr."" walked in looked at my cat, grabbed a piece of gauze and then proceeded to rip the scab off his face!!!!!!!. Then he said keep him inside for 2 more weeks, and walked out! I was so pissed, it was like really! Your going to walk in here hurt my cat and then just walk out?!?!? Jackass!!!! I would only bring a pet there, if I wanted to waste my money and hurt the animal. These people need to NOT work with animals or elderly, I would NOT recomend you take your pet to them EVER!!!! more