The Good:
? Staff was very courteous
? Eager to right the wrongs
? Accommodating ? Due to issues in our new (old) home, I contacted the manager of All American the morning of the move to ask if it would be possible to push our morning appointment back to the afternoon; once I was able to reach the manager (their phone lines were down; thankfully I had his cell phone number) he was happy to oblige and told me that the movers should arrive at our former residence late in the afternoon and would call beforehand.
The Bad:
? The workers seemed frustrated and asked me for a flashlight; apparently the truck?s lights were out and it was getting dark out early as it was fall
? They started arguing and although courteous to us, it was obvious there was tension
? I heard one of the movers order the others to quit complaining and get moving as he had to be somewhere by 9 PM
? The movers came equipped with no tools and asked us to borrow tools in order to take apart our furniture
? The foreman informed me that there would be an extra charge to correctly protect and crate our 50 inch television and offered to save me the money by placing it in my trunk; I declined and was happy to pay the money in order to protect the expensive tv, however this should not have been the first time I learned of the extra charge when I explicitly mentioned the tv on the phone with the manager.
? No one that I spoke to asked for any kind of real details of what we were moving; the three movers told me that it should have been a 4 person job and that they should have had a larger moving truck
The Inexcusable:
? Although no fault of the company itself, one of the movers quit in the middle of our move. Long story short, he told my husband that this was his first week with this company but his tenth year in the moving business, that he was working long days without adequate pay (which I cannot judge) and that he was told not to bother bringing the tools he had in his own vehicle. In the end he wound up staying to help complete the move.
? Somehow a bottle of champagne, gifted to us in celebration of our first home, was opened and spilled on the carpeting in our apartment. I stumbled upon it and asked what happened to the response of ?I must have knocked it over.? When I went to get paper towels to clean it up the bottle disappeared (neither my husband or I threw it away). The next day when tidying up I found the wrapper in another room. How the bottle was opened and spilled remains to be a mystery.
? I left to go back to our apartment to pick up some things while the movers were moving our belongings into our home. My husband stayed at the house with the movers. In my opinion, it was evident in the way that the truck was unpacked that they were rushing to get the horrible job done and had little concern (if not otherwise directed) for how they unpacked our belongings. My husband, eager to be rid of them, decided to take it upon himself to put the three piece sectional couch on the floor as opposed to standing straight up on it?s side, etc etc etc. I told him that wasn?t his job?
The Solution to our Issues:
? The foreman assured us that Saturday evening that his boss was aware of all the issues we had with our move and that he would be expecting our call that Monday to rectify the situation. I waited on Monday to see if I might receive a call, but at 2:30 in the afternoon I phoned the office and spoke to the manager of the company. I walked him through all the details of our experience, including the fact that they were not able to move all of our belongings. He did apologize and assured me that this was out the ordinary. He also had another truck pick up the rest of our belongings the next afternoon and deliver them to our home at our convenience, free of charge. Those movers would not even accept any tip and were extremely polite.
End Note ? we only moved 6 miles?.
more