I called them out to repair my icemaker, which was making ice. I clearly stated it is making ice but not dispensing the ice. The tech arrived and smelled like he had just smoked 10 packs of cigarettes, and spoke very little English or was not very friendly hard to say. I showed him the problem even pointed to the part I thought it was. After about 4 min he said he was going to replace the icemaker. I told him but it is making ice, he insisted that that was the problem so fell for it. A week later he was back and installed the new ice maker, I was not home at the time and had some one there to meet him When I arrived home from work and tested the dispenser sure enough it still would not dispense. He also left the inside of my freezer filthy with handprints everywhere. I called back and was told that the tech would need to come back out and take another look. So I set up an appointment. On the day of the appointment I received a call from the office saying the tech would order the ice bucket as that is the problem, I told the girl on the other end of the phone that that was not the problem and the tech really should come out, she agreed and said he would be there between 4 & 7 well I waited and no one ever showed up. I received a phone call at 7:04 saying he was there but no one was home, Oddly enough my partner and I were home and sitting four feet away from the front door watching TV no one rang or knocked. Please beware this company is a scam and will sell you parts you do not need. I have also reported them to the dept of consumer affairs and appliance repair institute I hope they ordered the ice bucket and it can’t be returned. I had another company come out and fix the problem the same day no parts needed
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