Ace Appliance Sales & Service

I called on a Sunday with my refrigerator defrosting loosing all of my food. I am on a fixed income and within one hour Ace came out and fixed my refrigerator and had the parts on thier truck. He fixed it for under $150.00 with parts, labor and s-call. This is the only company that gives service 365 days a year at no extra cost. I also have a lifetime warranty on my part. This is the second time I have used them and I have had two family members with the same positive expeirence. You will not be disipointed with this family business. The technician even wiped down my floor and appliance when he was done repairing it. Where do you find that any more?? GREAT SERVICE ACE more

My central air died 4th of July weekend. I had to call several appliance repair companies before finding one that would not charge extra for service during the holiday weekend. I'm so glad I tried Ace.\r The operator sent a technician out the same day. My unit required a minor adjustment and was fixed quickly.\r However, 3 days later, we encountered the same problem with my AC unit. I called Ace again, and they sent another technician out immeadiately after I called. They were very quick to rectify the problem, and offered a 30 day warranty. The technician was very thorough and worked on our unit for no add'l cost.\r I won't hesitate to call them in the future! Pros: friendly, no add'l cost for weekends/holidays, quick service more

Sunday morning 8am I got up and my refrigerator was half defrosted. I looked in the phone book and called five companys for service, then waited two hours not even one return phone call. I then looked on line found Ace and called them and a technician called me back within 20 minutes and was out within 90 minutes. He fixed my refrigerator for under $130.00 and gave me a lifetime guarantee on the part he installed. My 87 year old father lives next door to me and has had a washer problem for about three days, I asked the technician to look at it and he found a sock stuck in the pump. He removed the sock and repaired the washer at no charge for my father..I insisted on paying him for my fathers washer and he would take no extra money. That is great customer service. Ace has my business for life. Pros: Weekend service at no extra charge... more

I normally like to support family-run businesses, but Ace Appliance makes it hard to do so. We had Ace fix a major appliance a year ago, and they got it humming again. The work came with a 10 year warranty. That appliance had the same problem a year later, so we called Ace again. After delaying the appointment, Ace got in touch with us (presumably after checking that the appliance was still under their warranty and realizing they wouldn't get paid for this work) and said they wouldn't come by to fix our appliance. When we pushed back saying we had their warranty, the individual on the phone we talked to just hung up. We tried calling back and left messages, but our calls were never returned. We decided to go to the Better Business Bureau (BBB) for mediation--or even some sort of civil discourse--and I was unsurprised to see that the BBB gives Ace Appliance a score of ""F"" (check the BBB's website and put in a search for Ace Appliance in Toledo). They've been reported to BBB 11 times before we had our run in with them. As a testament to their lack of accountability, Ace Appliance doesn't even respond to BBB mediation requests anymore, per the BBB's website. So buyer beware: if these guys decide to try to cheat you, your only recourse is legal action. They deserve 0 out of 5 stars, but the worst this site provides is 1 out of 5 Pros: Family owned and operated Cons: Meaningless warranty, rude phone service more

I had a service call on my Refrigerator recently, and I must say that I am always surprised by how great these techncians are. They are fast, friendly, and the prices are very reasonable. Almost all of my parts have a lifetime guarantee and they have no problem answering my questions when I have them. I appreciate having someone I know I can call on a repeat basis. They are also family owned and operated I like to support local companys. Pros: Family Owned And Operated more