Ace Air

i recently had a winter tune up on my ac unit with ACE an i must say it was a pleasure having their tech Stuart at my home he was very professional,explained everything perfectly on what he was going to do and explained my recommendations clearly. i was very pleased with ACE and if i ever need any more services done i've requested Stuart only and they were glad to help me with that. more

had to have another tune up this year and thanks ace air for doing a great job yet again. The tech showed up on time and did a great job walking me through the process. And he showed me ways to save money on my bills this summer. Great job and thanks again ACE AIR more

Worst customer service I have ever experienced. Last year I had them out 3 times to fix an intermittent problem with my A/C unit, and they damaged my new roof in the process. They charged me for every service call, and replaced several hundred dollars worth of parts. When they couldn't fix it, they blamed the roofers, then my programmable thermostat (it ended up being a $25 capacitor that I later diagnosed and fixed on my own). I disputed the credit card charge and my CC company ruled in my favor. Now, almost 2 years later, they turned my info over to a collections agency. They have been a nightmare and were rude and accusatory every time I tried to talk to them about it. more

My day was great thanks to ACE AIR the tech was a great guy, very professional, quick and very helpful. Thanks for your quality service ACE AIR. The tech did an outstanding job on my tuneup, for my ac unit. Im all set for another 6 months. ACE AIR Im defintily calling you for my maintence every year. I feel so content with this company! more

Cool Ace did a fantastic job. My roomates AC unit went kaput, so i called a few places and Cool Ace was the only one who would show up on such short notice. My buddy loved the service and they had our AC on track within hours of us calling. I'd recommend Cool Ace to anyone who ask me. Great job and very professional. more

I had to call Ace Air for a general tune up and i'm glad i did. Since they came and tuned up my AC unit, i've seen my electric bill lowered considerably!!! My home now stays cooler all the time and they did great work. I'll be getting atleast 2 tune ups a year from Ace now that they did such a great job... Thanks Ace Air, great job. more

This is absolutely the worst and most unethical company I've ever done business with. The tech lied about the issues with our AC unit and we spent thousands of dollars on useless repairs. Now we are having to pay a lawyer to sue and have to wait months to recover the losses and our legal fees. NEVER do business with this company!!!! more

Ace Air- Efficient Service Provider - I looked for air conditioning services or insulation services for my ac. Then I got something more than I expected. I must say that Ace Air is the company you need to reach. This is a company with a clear aim to be the best in their business. They seek to provide the highest quality air conditioning, heating and insulations services to customers. Not only do they strive for professionalism, they make sure to deal with vendors and customers with honesty and integrity. That is just what they do. I genuinely got touched by their services and would say, Ace Air is probably the best. I would like to mention some of their services, like duct cleaning, AC repairs, heating equipment etc. I was quite surprised to know the prices for their services, which are nothing but fair. That ensures you get what you pay for! There is no cheating, and they carry on their promises. The service is not only good but also remarkably fast and prompt. What sets them apart is the way their service people handle clients. They are extremely polite and have all they know how to run the tasks they are assigned to do. Rarely, I did not earlier find such professionalism and humane nature mixed together so well. Therefore, it is highly recommended that one should use the service of Ace Air whenever needed. more

We just had Ace install a new unit in our home and they were prompt, efficient, respectful, and pretty much everything you'd expect and want from a company like theirs. I read a few negative reviews that I questioned, but overall the positive reviews outweighed the negatives, and the price was too good to turn down. I'm glad we made this decision, we have nothing but great things to say about Ace and our new unit has been working flawlessly. more

After signing a maintenance contract in 08, I had a serviceman in my home only twice. The first one added freon that was not indicated (charged me for the freon and a service call) on a free maintenance visit....the second one showed up with alcohol on his breath. When he did not perform the same tests as the one did previously, I asked him why? He said he just didn't feel good. That was March 0f 2010. I haven't had another visit, even though another appointment was set. The man just didn't show up, and didn't call either! When I asked the service manager, Todd Ferguson, for a refund of the price of a service contract, he told me he knew nothing of my problems, even though I had called, written, emailed and just recently sent a letter on January 2, 2012. He bluntly told me that a service contract is a legally binding contract and I have to live with it. He did not ever apologize, acted as though all the incidents were MY fault, but offered me another year on my contract to ""settle this matter."" I should have had four maintenance visits already during this past four year period, and just recently had to replace a unit because it had not been serviced. These fellows are extremely nice when selling their products, but do not back them up after market. I would never do business with this company again and would certainly question Mr Ferguson's managerial capabilities. more

The guys arrived promptly, worked efficiently, explained things very clearly, were polite and friendly. We were very satisfied with the installation. Good workers. Hard working and fun to talk to! more

Adrian and Chad were great! Cleaned up everything and now I have heat! Thanks for such good workers. more

Just had a new unit installed and it was a very smooth experience. I got what I expected and the men were respectful and courteous throughout. They showed me how to work my new thermostat and walked me through each step. You do get what you pay for--in this case expensive service comes with reliable service. The install guy even called after to make sure I was satisfied with everything. I felt very comfortable being a single girl and having them in the house. I am not expecting to call them anytime soon being my unit is brand new but I would recommend them to friends and family who need a new unit. more

I have been using Ace Air for about 3 years to do yearly maintenance. I recently called them out for a heat check up and noticed when I searched for their number on the internet they have some questionable reviews so I wanted to share my opinion. I personally have never had a problem with this company. They have been professional and helpful ever since I started with them. Only once were they running behind schedule and late to my house, but no big deal. They usually come out to my house and declare that everything is working fine and go on their way. I will continue to recommend Ace to friends and family. Thanks Ace! more

My airconditioner, malfunctioned during Labor day weekend and Ace Air came out to fix it. They gave me a $900.00 estimate and told me that the parts malfunctioned due to faulty installation. I had Ace Air fix my unit however I asked them to please give me an itemized bill so I could go back to the company that I purchased the home from and also I still had a warranty on parts and would need the itemized bill for reimbursement on the parts also. It is NOVEMBER 17th 2011 ACE AIR HAS STILL REFUSED TO GIVE ME MY ITEMIZED BILL basically making it impossible to recoup any of the funds I spent even though the house mfg and the company that warranty's the parts are willing to reimburse me. This leads me to believe ACE AIR/COOL AIR was less then honest with me about the repairs and I would not recommend them. more

Honestly, I cannot live without air condition. It is really important for me to have it. Last month, my air condition needs some repair and I do not know where to ask for help so I asked a friend. She recommended Ace Air to me. Well, I need to admit they are easy to deal with and really provide a quality service. The money I paid for is worth it! more

My tech was named Bryan, and he did a great job! Quick, convenient, and complete service. I thought the price was little high until I saw all the work he did and all the information he gave me. So worth it! Thanks Ace Air, now I know who to turn to for great service and trustworthy repairs! I also tlod my neighbor and he was happy with their services. more

My air conditioning stopped working. It was actually blowing warm air out of the vents through out my entire house. I did a search on the internet and found ACE AIR and gave them a call. I had to get this working quickly due to my wife's elderly mother lives with us and it was almost a 110 degrees outside. They said it could be an hour or two. With my home heating up so quickly, I really needed the ac looked at and I grabbed the appointment. I was surprised when they called me about 30 minutes later and told me a technician was on their way to my home. The technician arrived, introduced himself as Harold in a very polite way. He started his check of my ac and found my coil inside was leaking freon in several places and needed to be replaced. I was worried at this point for an expensive repair but I was delightfully surprised when he told me that my ac was under warranty and I was only to be charged labor, A big sigh of relief. Then he gave me the quote for the repair and I found it reasonable. I explained my situation Harold and he made a call to their General Manager and gave me a further discount to help us out during this crisis. This was a very good thing Ace Air was doing for their maintence contract people.. I asked Harold, How soon could this be fixed and he began the repair immediately, he called his office and a short time later a coil was delivered to my door. He did the repairs in about 1.5 to 2 hours. He even gave me a 1 year maintenance agreement with my repair and a 1 year labor warranty on this repair. I paid the final bill and thanked Alex for his expertise and thoroughness. I would definitely recommend this company to all my friends and family. I began telling all of my friends and family about Ace Air. Come to find out a friend had used their services and was just as pleased as I was, small world. A couple of weeks have gone by and the AC has never worked better in our home. With the high quality of service that I received, reasonable prices and their professionalism, I have to rate Ace Air with 5 stars, they have definitely earned it. From my family, Thank you! more

My air conditioning stopped working. It was actually blowing warm air out of the vents through out my entire house. I did a search on the internet and found ACE AIR and gave them a call. I had to get this working quickly due to my wife's elderly mother lives with us and it was almost a 110 degrees outside. They said it could be an hour or two. With my home heating up so quickly, I really needed the ac looked at and I grabbed the appointment. I was surprised when they called me about 30 minutes later and told me a technician was on their way to my home. The technician arrived, introduced himself as Harold in a very polite way. He started his check of my ac and found my coil inside was leaking freon in several places and needed to be replaced. I was worried at this point for an expensive repair but I was delightfully surprised when he told me that my ac was under warranty and I was only to be charged labor, A big sigh of relief. Then he gave me the quote for the repair and I found it reasonable. I explained my situation Harold and he made a call to their General Manager and gave me a further discount to help us out during this crisis. This was a very good thing Ace Air was doing for their maintence contract people.. I asked Harold, How soon could this be fixed and he began the repair immediately, he called his office and a short time later a coil was delivered to my door. He did the repairs in about 1.5 to 2 hours. He even gave me a 1 year maintenance agreement with my repair and a 1 year labor warranty on this repair. I paid the final bill and thanked Alex for his expertise and thoroughness. I would definitely recommend this company to all my friends and family. I began telling all of my friends and family about Ace Air. Come to find out a friend had used their services and was just as pleased as I was, small world. A couple of weeks have gone by and the AC has never worked better in our home. With the high quality of service that I received, reasonable prices and their professionalism, I have to rate Ace Air with 5 stars, they have definitely earned it. From my family, Thank you! more

Do Not Walk, Run Away from Ace Air, Cool Ace, as fast as you can !! They also go under several other sudo names here in the Valley. I used them and they were a scam. The tech was cocky and tried to sell me everything he could. The techs obviously work on commissions and they make most of their cash $$$ in the three hottest months of summer here in the valley. The stories I could tell are so incredible but I will spare you. The one trick they do is release the freon into the atmosphere and then say you are low on freon. They then charge you a fortune for a charge. The list goes on and on. Then when you talk to the managers in the office they act like clueless Brooklyn, NY transplants. The owner who is Korean uses them as a front so he never has to talk to the customer. All you get is a bla bla bla run around from a Brooklyn dude. Reminds me of that credit card commercial on T.V. when you want to use your points. The worst is what they are doing to the atmosphere releasing all the freon and they say they are BBB ++ I wonder about that also? Run as fast as you can to a reputable company !!! more