NEGATIVE RATING. TERRIBLE SERVICE, TOOK $270 AND DIDN T EVEN IDENTIFY THE PROBLEM AND NOW SAYS ANOTHER PART IS GONE, AND NEED $600 MORE ON GE WASHER!!!! GAVE ONE YEAR WARRANTY AND DIDN T EVEN LAST FOR TWO MORE LOADS.\r
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EITHER INCOMPETENT TECHNICIAN OR UNETHICAL BUSINESS PRACTICES.\r
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When my GE Washer which is of 5 years old was giving huge noise, I called Able Appliance looking at $9.95 visit fee. And the technician came within hours and he told us that the drain pump has gone bad. And he told us that he already has the pump with him, and it would cost $270 to replace it, if we take a decision right then and there. He also said he can give one year warranty and told us that nothing else is wrong with the machine, cuz it s only 5 year old.\r
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We trusted him and paid $270 right on the spot. Right from the next load after that, we did not notice any noise reduction..may be 5 to 10% but not more than that. Added to that, we also started noticing the water wasn t going away.\r
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And we called them back. The technician came back and now he told us that bearings are gone and it will cost $600 for that. I was shocked and how could you not tell when the big ones like bearings are gone, very first time. How come you tell me now.. He then told us that, we didn t repair these kind of machines before, this is a brand new model. What?!! Then why did you not tell his before? Anyway the argument continued, and I asked him what are my options here. He said the money I spent $270 is gone and the only option is to spend another $600 on bearings.\r
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We hardly put 10loads after he replaced drain pump. And we wanted to call right after the first load, but decided to wait for few more loads thinking that may be the problem will subside.\r
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I got the RAW DEAL from ABLE APPLIANCE REPAIR. Now I have to buy a new machine and I still lost $270 bucks. This is extremely unfair, and unethical business practice. I did not expect this from Able. Either the technician is incompetent or they stole my money. Unbelievable.
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