Abbey Carpet & Floor of San Jose did a fine job overall, but could improve on their communication. They did a really great job during the initial part of their service. The sales team was attentive and helped us make our initial decision. But, the quality of service dropped dramatically after the sale. The carpet delivery was pushed back a few times without informing us first, and there were other communication issues.
They installed the carpet in two rooms when it finally arrived. The installation crew did minor damage to a baseboard during the install, but other than that, the carpet itself turned out really well. Their staff was always fantastic in person, but there were no updates outside of that, and they didn't followup after the service, which we would have liked.
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