AZ Air Conditioning & Heating

We called AZ. We are now done with this horrible company. I called and scheduled an appointment for the following week. I went out with my young son, leaving our cleaning lady with limited English proficiency home. In my absence, someone from TB dispatch called and left a voice mail that ""Technician is on his way to my house."" What's the point of having a dispatcher that doesn't know when your appointment is, and sends someone when you're not home. My very naive cleaning lady let technician into my house...this is also very alarming, but a story for another day. Technician leaves an invoice stating that he couldn't find any problems, and for me to call if I want further follow-up. When I get home to the invoice and the voice mail, I can't believe the stupidity of this company. I call them, they ask for my name and address, and then my name again. It's funny to me that they ask for my name twice but will enter my house without asking for me at the door. They are sorry for the confusion, and ask if I want someone to come out again today. Seriously? I'm sorry I called on such a slow work day for AZ. They certainly decide when they want to show up, disregarding the scheduled appointment. I just love having an unsupervised worker in my home, too. Did I mention that they were coming to fix an outdoor hose that they ""fixed last summer"" and is still leaking, and good ole technician couldn't figure that out? Done. more

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AZ Air Conditioning & Heating is Courteous, friendly and efficient. My technician was very friendly helping me get our furnace installed. Best of all, they made me feel like a real person and not just another number. I was asked if I had any other concerns or issues that I would like looked into and then got right to work! I also really like their annual maintenance plan. I'm always contacted with a reminder call to schedule my summer and winter inspections which has been a big help to me and saved me money as my heating and cooling system is assured of always running at peak proficiency. AZ Air Conditioning & Heating has been wonderful! more

As a very satisfied new customer, I wholeheartedly recommend AZ Air Conditioning & Heating. They are professional, knowledgeable, and take meticulous care and pride in accomplishing their work. Not only were my wife and I very pleased, but I also had the air duct quality tested professionally by the home inspector that I regularly use, before and after AZ Air Conditioning & Heating performed their work. Based on the test results, the home inspector stated that the quality of their job was “excellent”. more

AZ Air Conditioning & Heating is Courteous, friendly and efficient. My technician was very friendly helping me get our furnace installed. Best of all, they made me feel like a real person and not just another number. I was asked if I had any other concerns or issues that I would like looked into and then got right to work! I also really like their annual maintenance plan. I'm always contacted with a reminder call to schedule my summer and winter inspections which has been a big help to me and saved me money as my heating and cooling system is assured of always running at peak proficiency. AZ Air Conditioning & Heating has been wonderful! more

I am happy I went with AZ Air Conditioning & Heating for my project. In January 2011 I had them install a new furnace w/thermostat in my 2nd story bedroom at a cost much less than the other prices I received that were over $3100. They had to run new lines because I had an older, gas heater in there previously. All winter before my new system I was getting air in the radiator and bled it every few days. I thought it was just because it was a old system and the air would work itself out. By the winter of 2010, I finally figured out it was a problem with the system. It turned out I had a very rare, very stubborn problem with air in my system. Over the year my new system was great. It running very smoothly and I have no problems with the system. . According to AZ Air Conditioning & Heating, "We believe you should have a working system when you choose us." They stuck to their promise and for this, because I'm not aware of any other company that would great customer service without any addit more

My daughter became a client of AZ Air Conditioning & Heating because she was looking for a dependable company that saw a project to successful conclusion, regardless of what it took. She recently purchased a house in Simi Valley that unfortunately had many hidden flaws that did not show up during the inspection and therefore needed more work than expected after the closing. Being a single mom, she turned to me, her father for help. Being brand new to the area, I didn't know who to call, until I found AZ Air Conditioning & Heating on the Internet. I liked the fact that AZ Air Conditioning & Heating had the expertise to do all the work that was need without calling in separate technicians. The other day my daughter called to say that the air conditoner power had tripped and would not reset. As a result several rooms were getting hot in her home, including my granddaughter's bedroom. I drove over to her house to see if I could be of help, but realized the problem was beyond what I could do and I called AZ Air Conditioning & Heating. This was on the Saturday after 4th of July when most people were enjoying the holiday with their families and I feared we would not be able to fix the problem until the following week. After making the call to AZ Air Conditioning & Heating, I was told they could have someone come over that day. I was very pleased to learn this. The person who they sent was great. He immediately went to work to locate the problem. He was very pleasant and the consummate professional. The problem was somewhere in the electrical system and he set out to find and fix the problem, regardless of how difficult it was. It was obvious to me that he is a top notch and very dedicated to what he does and AZ Air Conditioning & Heating should be proud to have him on their staff. A company's reputation is based on two factors, customer service and the people they employ. To a large extent, the AZ Air Conditioning & Heating technician is an extension of the company since that is the person who most interacts with the customer. I could not have been more pleased with the customer service I received on this and former calls to the company. All the AZ Air Conditioning & Heating technicians who have worked in my daughter's home were professional and courteous. Needless to say he eventually found the problem and left my daughter's home is very good shape and I was very grateful. Thanks for a terrific job.Harold Collins more

I was totally impressed with the integrity, professionalism and product quality offered by AZ Air Conditioning & Heating. When their sales rep visited us the first time, he listened intently, asking pertinent questions along the way. We were looking to replace our whole system - furnace, air conditioner, and humidifier. When he made his proposal on his second visit, he actually suggested we wait a few more years before replacing everything. However, I wanted to go ahead anyway because our system was already 10 years old, and was having a few minor problems. He had recommended a highly efficient system, which was what I was looking for. Their proposal looked good, and the price was reasonable, so I had them replace everything. The installation team was very professional and friendly. However, after the installation was completed, I felt the Heater, which was maybe a little too efficient, made more noise than I was comfortable with. It was only an issue because our TV room is right next more

Valued Customers we here at AZ Air Conditioning and Heating Value our customers and we would never put up with any bad treatment to our customers.Customer with any problem to contact us at 818-782-7777 ext 120 or contact BBB so we can address any issues for and with you. We strive to make sure all our customer are happy. Our Investigation to some Internet defamation of character (Slander) since Nov 2011 is almost complete we have found info of the unethical company who is behind these postings and we are taking the proper legal action moving forward. more

We are contacting you to let you know how extremely happy we are with the job we had done in last year. We upgraded the heating and cooling systems, with converting from oil to gas. We redirected the systems to an outside vent and ran duct work from the basement to the attic where new rooms will be made. There was also a fan replaced in the attic ceiling for ventilation. The group of workers you have working for you were "outstanding". AZ Air Conditioning & Heating was the first company we met that listened to all of our plans and explained the entire job in detail. They stayed in touch and even stopped the job to give us updates of what to see the production as it went on. They always welcomed our comments and any concerns and was always available to us. We had many estimates for this job and AZ Air Conditioning & Heating's professionalism and knowledge gave us the assurance this was the company for us. Foreman, and the other gentlemen on the crew were prompt every morning. They wor more

My daughter became a client of AZ Air Conditioning & Heating because she was looking for a dependable company that saw a project to successful conclusion, regardless of what it took. She recently purchased a house in Simi Valley that unfortunately had many hidden flaws that did not show up during the inspection and therefore needed more work than expected after the closing. Being a single mom, she turned to me, her father for help. Being brand new to the area, I didn't know who to call, until I found AZ Air Conditioning & Heating on the Internet. I liked the fact that AZ Air Conditioning & Heating had the expertise to do all the work that was need without calling in separate technicians.\r The other day my daughter called to say that the air conditoner power had tripped and would not reset. As a result several rooms were getting hot in her home, including my granddaughter's bedroom. I drove over to her house to see if I could be of help, but realized the problem was beyond what I coul more

We would like to take this opportunity to thank you. We were very pleased with AZ Air Conditioning & Heating as well with your crew handled the installation of our central air conditioning system. They were always polite and willing to answer my questions, as you always have. They worked very cleanly, but we really didn?t expect everything to go as smoothly as it did! There was no major cleanup to do, just a bit of dusting! We believe you have to pay for quality of service and reputation. We have not been disappointed with our choice of your firm. more

I was lucky to find AZ Air Conditioning & Heating and even luckier to meet your employee this afternoon. He came to inspect a heater. The gas valve was broken. He diagnosed the problem immediately and corrected it with grace and efficiency. They don't make workers like him anymore. His performance was so good that I was pleased to follow his suggestion and acquire one of your comfort plans for our air conditioner. Thanks to AZ Air Conditioning & Heating. I have rarely been as happy with service as I was today. \r \r I believe that employees who deal directly with customers play a very big role in shaping the public images of their companies. You may rest assured that he projects an extremely positive image of AZ Air Conditioning & Heating. I hope you can include this note in reviews for future reference. \r \r Best wishes to you and your associates for continued success. Have a pleasant summer.\r Pat more

I was referred to AZ Air Conditioning & Heating by a friend and had a very positive experience. Making the appointment was a breeze (unlike some other companies), I even got a call to remind me the night before they we?re coming. On the day of the appointment AZ Air Conditioning & Heating showed up at my house, not only time, but actually a few minutes early and got right to work. The problem was quickly fixed and my heat was restored, but he let me know that since my unit was over 20 years old that it was only a matter of time before it needed to be replaced. And sure enough, four months later they were back to replace the entire furnace. I was extremely surprised when he gave me a discount for the part that he previously installed, which he didn?t have to do. I almost can?t wait until my air conditioning unit goes so I can have AZ Air Conditioning & Heating. I just wish all contractors were as honest, as courteous and as reasonably priced as AZ Air Conditioning & Heating. more

" AZ Air Conditioning & Heating was courteous, fair, efficient and clean. The technicians left no trace of their presence other than a wonderful job at replacing our furnace! We had been using another service for years. The original owner died and the fellows who took over were sarcastic, dishonest and very difficult to work with. Things always went wrong after their presence. AZ Air Conditioning & Heating. in their white trucks are like knights in shining armour! Thank you! My little house is safe!" more

AZ Air Conditioning & Heating I can?t thank you enough for responding to my problem so quickly and efficiently. I thought it would be impossible to get someone to my home on a sweltering Friday afternoon in August. I have an infant and a toddler, and the forecast was for a long hot weekend, so getting my AC repaired immediately was a must. A friend referred me to your company. Not only were you able to get someone out to my house to diagnose the problem within an hour, but you were able to replace my unit and get my AC going by the time I got home for dinner. Your crew was very professional, knowledgeable and courteous. You will certainly be receiving referrals from me in the future.\r Thanks again.\r Louis Christos more

"Central air was always giving me problems since purchasing my home 5 years ago. After going through 4 HVAC company, I was desperate. I dreaded the summer as I know my HVAC will again need to be refill with Freon. Not one of them found a leak any where. The last one tested the coils and said no leak and suggested it was probably the pipes (behind the wall) which link the condenser and the unit in the house. Wanted to perform other test which of course will cost more $$$. Said no and one year later?.last week, no cool air?.again. I came across AZ Air Conditioning & Heating from this website and after reading the reviews I made up my mind to call AZ Air Conditioning & Heating for help. I needed intervention here! Call them and they came over the same day. 5 mins after popping the hood off the coil and with his handy sniff-o-meter, they found the leaks in the coil. Gave me options, replace the coil or replace the entire thing which uses the new cooling gas. Tax credit in mind and one more

I am glad I chose AZ Air Conditioning & Heating as the contractor for our new Air and Heating system. The choice boiled down to who provided me with the best value. I was not looking for a Cadillac, rather a system that was much more efficient than the Carrier unit I have had for 10 years. The analysis provided to me by AZ Air Conditioning & Heating after their extensive evaluation of our home's design conditions and our heating and cooling requirements convinced me that this company has done its' homework and knowledge of our needs living in a humid environment. We liked Lennox and asked AZ Air Conditioning & Heating for that brand to be installed. He then recommended a Lennox Condenser and Furnace Package that qualifies for the Federal tax credit and the TEP rebate. This replaced the 5 ton Carrier I had which was much less efficient. We have thus far used the new AC approximately five months since it was installed. It reaches the temperature we have set so much faster and is not operating as long as our old unit plus the Condenser is much quieter. Our recent electric bill was almost $150.00 less than the previous month. The other two Contractors who gave us an estimate were not near as thorough and were clearly pushing us in the direction of more expensive systems. The warranties on these units were no better than the Lennox system. The additional warranty provided by AZ Air Conditioning & Heating was a plus. The installers were very knowledgeable and professional. Proper installation is very critical. As a retired Quality Eng. Manager I am well aware that any system is not reliable if improperly installed. Overall I am confident that we made an excellent decision in choosing AZ Air Conditioning & Heating. Robert Winston more

My name is Grady Simons and I am a Marine Corps Major who has lived in Santa Barbara for the past eleven years. I became acquainted with AZ Air Conditioning & Heating when I was at our Local Costco.I thought that this would be a good opportunity to see what they all had to offer as I knew that I would shortly have to replace the unit in my home. In my opinion, there was no comparison with the knowledge and professionalism, the courtesy and individual attention that was displayed towards me. Needless to say, I was very impressed with them and decided to have them install a new unit in my home. The promptness of the service, the time spent to explain exactly what size and type of unit would best meet my demands. It was not just the typical ""Bigger is Better"" approach you usually receive and made a believer out of me. The installation went more smoothly than I ever thought. I would and have recommended AZ Air Conditioning & Heating to my friends and neighbors and I don't normally make those kinds of recommendations easily. I believe you can put your trust behind AZ Air Conditioning & Heating. more

I recently met AZ Air Conditioning & Heating at their exhibit at the Costco. We set up an appointment for a free estimate at my home the following week. We recently purchased a home needing a new HVAC unit, and knowing little about how to purchase a unit or how to choose a reliable contractor, I turned to friends and then to the internet to educate myself before AZ Air Conditioning & Heating arrived. I had one contractor out who said they could ""fix"" my 17 year-old unit for $1,200 – a unit that was really beyond its' life expectancy. I had also seen my daughter's experience purchasing a unit for her home. No one measured anything--they just told her which unit she needed and how much. I didn't have high expectations. I was prepared for the typical quick look at my exiting unit and a quick estimate. To my surprise, AZ Air Conditioning & Heating set up their computer at the dining room table and spent the next two hours measuring the square footage of my home, checking window types, ceiling heights and insulation, asking about our needs/requirements for heating and cooling, i.e., how many people (or big dogs!) at home during the day, etc., and basically educated us about how to choose a unit, repeating much of which I had learned at the Department of Energy's website. (Did you know that most homes have units that are too large? Yeah, I didn't either!) AZ Air Conditioning & Heating actually had a copy of the Department of Energy's website in his presentation materials. I never had to mention Manual J or Manual D, as AZ Air Conditioning & Heating beat me to it. I honestly felt like we'd had an education. He also didn't try to sell a particular unit, but showed that, based on his computer calculations, he would recommend 3 different units at a range of prices. Installation day was just as remarkable. We met AZ Air Conditioning & Heating installation technicians who were professional and very neat. Such genuinely nice people! They take pride in their work and workmanship and, most of all, in their customers' satisfaction. They arrived on time and did a superb job. The place was cleaned spotless and the guys on the roof did such a neat and precise job that it was evident they took pride in their work. They followed up several times throughout the season to see if we were satisfied. Who does that anymore? It was a rare experience, and I take great pleasure in recommending them. more