We called AZ. We are now done with this horrible company.
I called and scheduled an appointment for the following week. I went out with my young son, leaving our cleaning lady with limited English proficiency home. In my absence, someone from TB dispatch called and left a voice mail that ""Technician is on his way to my house."" What's the point of having a dispatcher that doesn't know when your appointment is, and sends someone when you're not home. My very naive cleaning lady let technician into my house...this is also very alarming, but a story for another day.
Technician leaves an invoice stating that he couldn't find any problems, and for me to call if I want further follow-up. When I get home to the invoice and the voice mail, I can't believe the stupidity of this company.
I call them, they ask for my name and address, and then my name again. It's funny to me that they ask for my name twice but will enter my house without asking for me at the door. They are sorry for the confusion, and ask if I want someone to come out again today. Seriously? I'm sorry I called on such a slow work day for AZ. They certainly decide when they want to show up, disregarding the scheduled appointment. I just love having an unsupervised worker in my home, too.
Did I mention that they were coming to fix an outdoor hose that they ""fixed last summer"" and is still leaking, and good ole technician couldn't figure that out? Done.
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