ARS / Rescue Rooter Nashville

Best salesperson I have ever dealt with at Home Depot. I would shop there more if he is available to answer questions. Thank you. more

Dwayne is such a great guy when it comes to attitude and customer service. I saw him help answer the customer's questions at Home Depot when no one else could! Dwayne is wonderful at his work with ARS and the team at home depot as well. more

Very Good Service and neat work more

The information that I received seemed very valuable. I did not know that maybe I needed to take a look at replacing the unit while it still running. Thanks. more

I really appreciated the information that Amber provided me about savings that AC upgrades could afford. I will use this information in the future as I look to make my home more energy efficient. more

I was pleased and impressed with William Scott's work on my AC unit, and his willingness to push to get it done and to stand by me as a valued and long term ARS customer. The only concern came up with some confusion about the warranty on my unit. As I never signed any warranty or saw any information about the warranty with the manufacturer of the unit, that warranty information of course does not apply to me, and there was some confusion there. The contract and warranty material I signed was with ARS and an ARS representative, so the warranty information on that signed document should be what ARS is following. If ARS needs their warranty information to match that of the equipment manufacturer, then they need to take better care with what their representative and I sign off on together. But even with this problem, William Scott agreed that my paperwork (the original copy of the warranty agreement plus 2 or 3 subsequent ARS reps statements on their sheets supporting the original warranty document) was what should be followed, and stood by that contractual agreement. The AC unit is now back up and working well, and with minimal clean-up on my part. Very good work. more

Chris McCreless installed my HVAC system this morning. He said it would take about 3 hours and that's exactly how long it took. He explained every step and showed me all the work he would do, then took me over it again to show that it had all been done. He made suggestions on how I could help the system work more effectively by cleaning it and showed me how to use the new thermostat by setting it up for my current schedule. He could not have done a better job or been more professional and helpful. more

I called for help when my air conditioner died and the house was 89 degrees. Ronnie Clark was there within 45 minutes from my call. He figured out what was wrong and fixed it, but also explained that it was going to go wrong again because the unit was so old. He explained that I would do better to talk the someone about buying a new unit, then he stayed until the sales person got there to make sure I got the best possible deal. more

William S. was professional, friendly, and upbeat. A pleasure to work with... more

Scott was great. Very professional, very nice. Wish all could be that great. more

Chris McCrel ess and Jordan Neely were very professional andclean as they install my energy efficient new Ac unit they were also clear on the functioning of the units I more

I'm serious - this guy was on time, and fixed my broken down A/C unit in NO TIME. There was even a DEAD MOUSE in the unit, which he READILY removed. I wish my A/C unit would brake more often just so he could fix it again! God Bless Ben!! more

Fred came on time, was polite and very professional looking. He stated what he was there for and asked if I had concerns or questions about my units. Fred inspected everything, told me how well the units were installed and started his tests. He explained what the tests were and how my units were running. He offered to save me money by buying the next service/warrentee check for spring time. He offered me an whole house surge protectors or unit surge protectors. My husband and I had already discussed this and declined. Fred did explain what they were and did but was not pushy. When Fred did leave the areas he worked in were the same as before he showed up. I will request him in the future. more

Jeffrey was fast, courteous, and very helpful! He was a pleasure to speak with. I will ask for him I ever need service in the future. :) more

Everything is working great, so glad you all were available and you were able to get to my house for service the same day. Everything is working great now. Thanks! more

The tech was very nice, through and did a wonderful job! more

The tech was awesome and cleaned up after the job was completed. I was afraid I needed a new unit, but they were able to add freon to get me cooling and left options to extend the life of my AC unit, which was great. more

My tech was very thorough, I'd recommended to anyone. more

The service was great. Ted was my serviceman and he was very nice. I needed to have my tune-up done and as member of the Home Service Plan, he took real good care of my unit by cleaning it and checking to make sure my unit was ready for the summer. Overall the service was great. more

Ben and James were awesome. I will only call ARS when I buy my next home. I plan to tell all my neighbors and friends to use ARS! more