ANDY On Call

Rip Off Alert: The owner, Bob Steinmetz, cannot and will not resolve problems stemming from poor craftsmanship of his contractors. We hired AOC to build a shower & after I signed the invoice, we discovered it leaked, it was constructed of inferior products, the shower valve was installed upside down, our custom shower pan was scratched and gouged, the shower door was installed crooked, we had no hot water, very little water pressure, and many other issues. They were not skilled enough to make the necessary repairs and corrections after 3 months, we fired them and requested a refund as stated in their guarantee. But they refused. Their efforts to fix the problem included trying to cover up the leak, offering to stand in the shower with an umbrella, and spending hours staring at the shower scratching their heads. After 3 inspections by NARI contractors we had to tear out the shower and start all over, & because they have an arbitration contract only (which is a joke), we are out $5,000. more

We had wall paper removed, patching and painting. It was great from beginning to end! more

I just had some plumbing work done on my apartment by Andy On Call and I was very impressed with the work and how smoothly the entire process went. Bob, the owner, was very helpful on the phone and the plumber went so far as to explain to me what to do in the future if anything broke or seemed off. He was very professional. It turned out I had a lot more wrong with my pipes than anticipated; he had to stay longer than planned, but did so with no extra charge. The plumber made sure I was happy with all of the work and was very thorough. Bob even followed up with me on how the work went. I would definitely recommend Andy On Call. -Catherine more

We were so impressed with the work on our dryer vent that we asked for an estimate to improve the family room lighting. John had great ideas for improving the room lighting. We asked him back again to put in drop down stairs in the garage. He made us get excited about making improvements in our home. more

I was very pleased with the number of projects that I had Andy on call do for me. From a small jobs as recaulking the bath,hooking up the ice maker,dishwasher etc. to a large project of doing a complete wood floor in my Kitchen, hallway,& living room . The service was excellent, again on time no issues. I will and countiune to recomened there company to friends and co workers. more

Rip Off Alert: The owner of this company, Bob Steinmetz, is a salesman, not a contractor. He cannot and will not resolve problems that occur as a result of the poor craftsmanship of his contractors. We hired AOC to build a shower. After it was done and I signed the invoice, we discovered it leaked, it was constructed of inferior products, the shower valve was installed upside down, our new shower pan is scratched and gouged, the shower door is installed crooked, we have no hot water, very little water pressure, and many other issues. We referred to their contract guarantee, however they were not skilled enough to make the necessary repairs and corrections after more than 3 months so we released them of their contract obligation and attempted to negotiate a partial refund as stated in their guarantee. But they refused. Their efforts to "fix the problem" included trying to cover up the leak, offering to stand in the shower with an umbrella, and spending hours staring at the shower scratching their heads. We used three of their contractors, Craig (the original contractor who regularly spoke of personal problems), Dan (the cover-up guru), and Steve, who admitted to having to consistently do repairs after the shoddy work of his co-workers. The owner, Bob Steinmetz, refuses to pay the $5,000 deductible to use his commercial liability insurance and admitted to not wanting to "sink any money into [the repair]." We attempted to use the BBB to resolve the problem and even during this process, Bob Steinmetz dragged it out by waiting until the response deadline dates before submitting every rebuttal. So, after seven months, we are out $5,000 with no chance to recover it in court because of the contract's binding arbitration clause, which we would likely lose because of contractor/arbitrator camaradarie. And, after inspections by three NARI recommended contractors, we are told we need to tear out the shower and start all over. This experience has been a nightmare and I would never recommend Andy on Call to anyone, for any reason. Do yourself a favor and don't even consider this company. There is a reason they will give you "a very competative" bid on your job. Good Luck! RESPONSE FROM ANDY ONCALL: Dear Penny, We are truly sorry you are unsatisfied. We take customer satisfaction very seriously, as is evidenced by over 2,300 jobs that we have completed for return and referred customers in the past 4 years. We currently perform over 52% of our jobs for return and referred customers. Unfortunately, your project presented us with a problem that was very difficult to solve. It was a small leak that only appeared sporadically. I personally reviewed the work that was performed on your house, and spent hundreds of dollars on trouble-shooting. Just when we found the source of the leak, you elected to terminate our relationship and asked us to essentially pay to have the entire project torn out and re-installed by another contractor. I understand that you were frustrated with length of time it took to find the problem, as were we. I had agreed to perform additional tile work at no charge for you in recognition of the longer than usual time it took us to find the source of the leak. I am still willing to repair the leak for you, and will do so courteously and professionally. more

I have used Andy OnCall for a long time. I have tried a couple other handymen, but they did not measure up to Andy OnCall. It does seem like the last two times they jerry-rigged the situation somewhat. I had them make a repair to a reclining chair, but it broke again. Still, they were very nice. Also, the person I speak with over the phone is fabulous. She is all about customer service and she is great about getting back in touch. I would use them again. For the most part, I rate them a four out of five. more

I have used them before and they are fine. more

I've called Andy on Call since 2006 and continue to use them because the service is consistently excellent for all services. 2 weeks ago, my auto pilot on my gas stove wouldn't stop beeping and I smelled gas. I called AOC in desparation. Within 10 min of my call, Bob (the owner) called me. He reassured me I was in no danger, while he was on the phone with me he went on line and looked up the problem and gave me best advice. He was excactly right and all is well. The outstanding part -- he spent 20 min of his Saturday morning on the phone with me. No bill or mention of money, no judgment for what I did to cause the problem. I received professional service in a manner that I felt he really cared about my safety, relief of frustration and angst, and getting the problem resolved. These things are fodder for loyalty. He's got mine. And I'm telling all my friends -- in the area and outside of it! Bob, you rock! Thank you sooo much!! more

My husband and I purchased a new home this year and were taken advantage of by a shady contractor. I called Andy On Call and explained what happened to us and informed them of the time restraint our family was under. Bob and team jumped in with both feet and assisted us quickly and efficiently. The service man were respectful, kind and courteous. The management team kept my husband and I up to date as work was being done. I will definitely use Andy On Call again for further home improvements. After the experience that we had with the other contractor, Bob and his team truly showed me that there are Really good people out there if you look. Thanks Guys! more

Bob remembers by names. He is prompt in sending some one to give you an estimate and sees that the job is finished promptly to your satisfation. Charges are very reasonable. He calls back to find out wihether the work was carried out to your entire satisfaction. Job is done at your convenience. more

I have used the service multiple times over the past year. Our handyman (Pete) is excellent and the quality of his work is outstanding. more

I have a heart condition and can't do the work myself more

I have used Andy OnCall numerous times when I have a home job that I can't do. They do what they say and say what they do!! Very professional and trustworthy people who do exactly what you need them to do. Like I said, I have used them and I will use them again in the future. more

On several projects, kitchen and bathroom related, their people executed well and hit the budgeted figures. The office people are very helpful as well. more

Andy on call helped me remodel my kitchen. Drywall, tile backsplash, finish carpentry, wallpaper application, painting. I was the general contractor for my project and couldnt have done it (and come in under my budget) without Andy on call. very happy. more

Excellent craftsmanship combined with superior professionalism directly describes Andy On Call. I had the company build a 3 1/2 foot high, 32 feet long stone porch on the front of my house. They also completed the flooring on my stone shower which my previous contractor was unable to make level. Lastly, Andy On Call installed a garbage disposal which needed to have electricity connected to the disposal. I had the fortune to have a tremendous experience with the same craftsman for all three jobs, Pete Fernandez. Pete did a great job and represented the company with class, knowledge, and professionalism. more

Their service is always reliable and professional. The quality of their work is excellent. more