My roof had suffered hail damage during the storms last summer, and I noticed that all my neighbors were getting their roofs done sequentially. Then, I started getting bombarded with letters from roofing contractors that said my neighbors were getting their roofs done and that I should call for an estimate. I went through at least four or five of those letters, but none of them resonated with me.
The letter I got from AJ Wells Roofing said the same thing, but what made me look and pay attention was that it said that chances are the damage to my roof was probably covered by my insurance, and that they were experts in dealing with insurance companies, so it was likely I would incur little to no expense out of my own pocket to get it done.
I hadn't even thought about that, so I decided to call my insurance company, and they said that it did in fact sound like it was covered, and that's how AJ Wells got their foot in the door. It was ingenuous, and I was surprised that other companies didn't do that too, and I told them so when I called them.
The experience I had with AJ Wells Roofing was good. Every step of the way they were very responsive, and the crew was very professional. They were in and out in a couple of days, and they did a really good job.
The other thing I was really impressed with is that, because it is an insurance claim, it has taken a long time to get the money from the insurance company. The insurance company can't just issue the check to me or to AJ Wells Roofing, they have to go through the mortgage company because they have a stake in the house, and that delays the process. I'm still trying to pay them off for the work, which was completed at the end of December, and now it's February, but they're totally fine with it. They told me they know the money is coming and that they will be patient, so I didn't have to worry about it. It has all been good. It is a good company.
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