I spent most of my career in customer service management, and I feel I have a good understanding of the concept of excellent customer service.
Our service experience with Justin was absolutely perfect. He was prompt, friendly, polite, and technically very skilled.
Our problem was solved very quickly, with a thorough explanation of what he found and how he corrected it.
In any business, when your representative leaves the customer premises you want the customer to be thinking good thoughts about your company. That engenders repeat business and referrals.
Justin accomplished this in spades!
Bravo!
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