A-1 Best Computer

I've read a lot of reviews, but this is the first one in which the store owner alleges the bad reviews come from the competition--with no evidence whatever. I went to A-1 with a printed list of eight problems with my Macbook. A-1 promised to fix the problems within four days. Eight days later, A-1 had addressed one problem and hadn't fixed it. I told them I was dissatisfied with their services and that I wanted my computer back. They refused to return it, holding it hosting for a $160 bill--that's $160 for doing nothing. These people aren't just unprofessional. They're arrogant and their contempt for their customers is obvious. I did ransom my computer, but only after having to listen to a tirade from one employee that included descriptions of me with words not used in polite conversation. Stay away from this place at all costs. more

I have gone to these guys several times and have had a good experience every time! They do good work in a timely fashion, they are knowledgeable, and very helpful. I will continue to go in whenever my computer needs to be fixed. more

I too have been using other guys to come to my home for computer repair--this time I tried my neighborhood business and was happy I did--they were friendly from the start--came when they said they would--fixed my problem in the time they said for the price they quoted--the owner even came along !! They were professional and good at what they do--I'm glad I went in more

After using others -- including some good guys, I have concluded the A1 is the best. \r \r I used these guys three tijmes over the past year. Sometimes to fix problems & other times to set up a network. Each time, they have done everything I expected (at a fair price) and had a few additional good ideas. The techs act almost as if they are working on their own machines.\r \r I don't understand the negative reviews -- perhaps a disgruntled competitor. Pros: super work + fair price + treats customers well more

The staff at A1 best computers have such an incredable technical support and assistance team. I wouldn't think of going anywhere else for computer repairs!! I have 5 buldging discs in my back and can't carry my laundry basket much less a computer right now. I had to buy a new computer online and have it shipped. Eric Nording the new owner agreed to come to my house and pick up the old equipment and fix up the new computer at the shop. He then drove it back to my house to help me install and download applications. A1 best is also fair with the way they charge even for the most time consuming repairs! I highley recommend thier services to anybody out there in computer repair need!!!! Pros: They will work with you totally. more

My mother gave me a computer after my 18th b-day and i have been very happy with it and i haven't had one problem with it until about a month ago when i got internet through comcast. i always kept my laptop at my desk until i learned that i was able to access the internet wirelessly so i tried and tried and tried again accessing the internet from my couch. finally i gave up and decided to take it to someone who might know more about what they were doing, my mother suggested A1 best computer cuz i guess she had always taken her computer there and she said they were cheap. I arrived and couldn't find any parking, finally i decided to park at the nail salon next door. I walked in and there was a man SCREAMING at the employee behind the counter saying over and over again WHY IS THAT NOT POSSIBLE!!! I found myself very uncomfortable but waited around cuz the guy Behind the counter apologized for the inconvenience and said he would be with me in a moment. For a minute there I thought that this guy was about to jump over the counter and grab the poor employee cuz he apparently was angry that the employee spoke to me and not him. well after the guy cursed out the employee for another minute he seemed to push his wife out of the store and turned around to tell the employee that he should be careful cuz he would probably be back for him. He slammed the door open so hard I think it might have put a hole in their wall and left. FINALLY i was able to speak to the computer guy about the problem with my computer. He explained to me that there was a wireless switch on the side of my keyboard that needed to be on if i was gunna be able to access my internet wirelessly, he was very patient with me cuz i had a LOT of quetions and he didnt make me feel dumb at ALL for asking them (which is refreshing cuz i dont know ANYTHING about computers) he even showed me how to use the web cam on the top my screen! all in all i was very happy with the service i recieved at A1, i asked him how much i owed him and he said that i didnt owe them anything but he gave me the company card and said if i had any more questons or problems to give him a call. P.s. after i posted this review, i noticed the review under mine and had to edit my review cuz im wondering if this is the guy that was in the store when i first arrived, if so then its just making me laugh a little cuz he seems to remember things a bit different then me. and considering the date his review was put on this site, im kinda thinking that that is definately him..... hmmmm.... he kinda sounds like a mean grumpy old man that maybe just didnt get his way. LOL!!! ;-) just kidding. Pros: Didn't have to pay ANY money to fix my problem!!! Cons: Parking stinks. more

Went in to have the BIOS set for IDE to SATA drives and check out 2 adaptors. Jason looked at the adaptors and immediately said they were no good and I needed to buy a card from him. As I explained to a employee I had talked to earlier in the day ( a nice gentleman), I wanted the BIOS checked first. Jason repeated his first statement and I told him ""never mind, I would take it to another store to have it checked."" My wife and I took the parts to our car (30 feet away) and I looked back and Jason was standing outside the door giving us the finger! I returned to the store and confronted Jason and he said he didn't like my attitude. We are both in our late 60's and had never seen this type of customer attitude before. Everthing was fine with us until this parting gesture. Possibly a good store but one terrible employee !! Pros: Location Cons: One Employee more

Do your research before you pay for service from these guys. I had a fried motherboard in my laptop and almost EVERYWHERE I looked on-line sold them for $199 max. A-1 called and told me it would cost $299 for a refurbished, or $435(!!) for a brand new one. PLUS $20 Shipping, PLUS another $150 just to install it. Which I watched a tech do on youtube in about ten minutes. So I could have potentially paid $600. Ridiculous! When I went to pick it up I called them out on it. They had no explanation of why the part cost over twice as much, seemed like they had kind of a guilty demeanor, and really just wanted to get me out of their store. They definitely didn't appreciate me questioning their methods. I'll order the motherboard myself for $199 and follow the video I watched online. If I mess it up I can still get a new laptop for cheaper than they wanted to charge me! *EDIT: I just read the presidents comments a few reviews down on the page. I can assure you that I am a real customer, and my statements are 100% true. I can post my deposit receipt if necessary. more

I highly recommend these guys. I took my iMac in for upgrade. They were able to upgrade/add memory when the Apple repair store and another repair shop said it couldn't be done. When I picked up the computer, they helped me connect my new iPod and show me how to use it. The cost was way below what I expected to pay. They were very pleasant, patiently answered my questions and very professional. I was impressed. It was worth the 40 mile drive one way. I would use them again. more

I brought my computer in on a Mon for a $40, .5hr diagnostic (they said this labor would count towards the final $$). When I brought it in they said it was a broken DC jack, the piece connects to the power cord. On Thurs they called and said it would be a 225 ""flat fee"" w/o tax and would be doneby Thurs/Fri of *that* week. Well I called back near closing on Sat &the guy completely denied that timing. When repeatedly asked for an estimate of how long it would take to repair, he flatly *would not* give me an answer. I called back Mon near closing time again & the same guy said it was ""at another building"" and he didn't know when it would be back. After I made a serious fuss over the phone and asked for my computer back, he said he couldn't stop the service and I would have to wait. He then called me back 20 mins later, exactly 45 mins before the store closed for the day, and told me that my computer was ready. I picked up the computer the next day, Tuesday, over a week from when I dropped it off, and argued with the manager for a while about why it wasn't ready on Sat and what the ""flat fee"" meant. \r Finally he subtracted the $40 diagnostic from theof 225 after I repeatedly asked why that .5hr of work wasn't in the final total. I was also angry that although I was paying for parts and labor, they wouldn't tell me how much the parts were or how long it really took for them to fix the computer (I think this is especially ridiculous when you're paying for labor).\r Altogether it was a HORRIBLE experience and I will definitely NOT be returning to this shop ever. However the repairs were eventually done &my computer is fixed.\r I later called a well rated online place on the Ave who quoted me $175 and promised a 2day return, before hearing anything about where I'd taken my computer and how much they were charging. \r To me this proves that A1 Computer is among the more expensive, slower routes to take when fixing your computer. Pros: Big store space Cons: Difficult to find parking, more

I took my Apple laptop to A-1 Best because they were referred to me by a friend despite some bad reviews I decided to give them a shot , I was very impressed with the service quality and the customer service level and their prices are very competitive, I had my Mac laptop first looked at by a Mac specialist store and they recommended to have the motherboard replaced the cost over $950 parts and labor 3-4 weeks to repair , A-1 was able to diagnose the problem in 2 days they called me when they said they will call and quoted me $350 flat fee for parts and labor, it took them another 2 days to fix it, my laptop works great and they even cleaned it for me.they earned my business for life.\r Find their coupon on the phone book\r more

Avoid these guys. My experience was that they are not honest and overcharge. I brought my desktop there after a power surge rendered it unusuable. After several days they quoted me over $300 to fix the problems -- two hours of labor to install a new power supply and ""clean up the registry file"" and my BS radar went off. Fortunately I took it to a more reputable place for another estimate and had the work done for $125. more

My Dell laptop had wine spilled on it and stopped working, I took it to another laptop repair shop and they quoted me $600 to replace the mother board and have to wait 3 weeks before I get it back so I decided to get a second opinion and took it to laptopfix in Lake City. The front counter person was very nice and polite he had me talk to the technician who?s going to work on my laptop he explained everything to me and offered me a FREE loaner while my laptop is been repaired, at the end of the day it cost me less than $200 to get y laptop going again, no need for the motherboard replacement and less than 4 days to get it back.\r I recommend these guys to everyone with a computer problem. They know how to take care of business.\r Pros: Fast, honest and polite more

My Name is Mohamed Lahlou, I am the President and owner of A-1 Best Computer, I like to make it clear to our customers that some of the reviews posted in this site are not true and none of these customers is real, this is our competition trying hard to damage our reputation and turn around and write nice and sweet reviews about their recent company, we know exactly which competitor is playing this sally game that will cost them dearly. My company is taking appropriate measures in this matter and complained about this unprofessional act.\r This is a site where anybody can post anything without any control , no personal information are needed to post a review, not like Angie's list.\r We are a very well known and reputable company in Seattle; we were awarded ANGIE?S LIST SUPER AWARD for Best customer service in 2007\r We are a proud member of the Greater Seattle and Lake City chambers of commerce.\r We are an Accredited Business with The Better Business\r We have 2 locations in Seattle and one coming soon in the eastside\r We have served more than 20.000 happy customers in the past 6 years \r Come and check us out your self any time and give us your feedback on your experience with our staff.\r I challenge any one who can come forward and claim any of the bad reviews to be his, and prove that they had a bad experience with A-1 Best Computer. \r I also Like to make it clear to the unprofessional competitor that?s putting these bad reviews and turning around and writing good reviews about his company that he?s been tracked and monitored and that he doesn?t have much time to hide under these ?unknown users? he?s creating every time he write a bad review about us .\r \r Thank you\r \r \r This is for you ? Unknown user? \r I?m sure you will read this email in your way to write another bad review about us but I?ll tell you what, this time take the time to remove what you posted in the past and go run your business in better way if you know how. more

I used them for years to work on my personal computer and my work; they are honest, affordable, very knowledgeable and do fantastic job. I used other computer service companies but never impressed like with A-1. \r I highly recommend them \r more

I?m very happy and impressed with the customer service I received from A-1 Best Computer. \r \r I have a Dell laptop that my 2 years old daughter spilled milk on the keyboard, I called few places that advertise laptop repair before calling A-1 Best Computer to get a quote and no one seems to know what something like this will cost to fix, I was also worried about my data in my hard drive, all the places I called want hundreds of dollars to replace my "" mother board?. And retrieve my information. They also want me to leave my laptop for two weeks before they can look at it.\r When I called A-1, the first thing I noticed was the friendly attitude from the person that answer the phone and the technical knowledge he seems to have about my particular issue.\r I took my laptop to them and got a free loaner, they also transferred my document to the loaner so I can work on my files.\r It only took two day to get my laptop back, I paid $125.00 Vs hundreds of dollars I was quoted.\r I am a very happy customer and I will recommend these guys to anyone who has a computer problem.\r They have me for ever and I will continue to spread the word about how good they were to me and to my laptop. \r \r ""Nancy""\r \r more

I'm not putting my personal information out there, but I can guarantee I'm a real customer and not involved in any way with the computer industry. I brought my Gateway 450ROG into your 15th Ave. office in Ballard, and for whatever reason, the computer was eventually transferred to your Lake City Way office. The inverter chip was the problem, and after having paid the $80 deposit, I was told I would need to pay another 1.5 hrs in labor to replace the chip. Plus you were going to charge me $90 for a new chip, and I got one online for about $20. And I replaced it myself (having never opened a computer before in my life) in about 10 minutes. You were prepared to charge me $290 for a $20 fix. If that's not shady, I don't know what is. \r \r more

I needed my screen fixed on my Dell laptop. I thought it would cost a bundle turned out I got it all done for about 200.00 bucks. Took about four days total. While I was in picking it up my mom picked up an IBM think pad for $350.00 pulse tax. She is happy as could be. Thanks A-1 Pros: list highlights more

These guys are simply bad help. One guy tells me its price A, next guy changes it to price B, Last guy tells me Price C - all for the same service! One guy tells me they have my data, next guy tells me they dont have my data - that will cost extra. they wanted 160 Bucks for a 80 Gig HD - they are worth 50 retail. Scam, Scam, Scam more

I spent $370 to have my 4 year old Dell laptop computer repaired (caput hard drive). Lord - I would just as soon have upgraded with a new computer! They charged 3 hours labor for diagnosis, putting in a new hard drive, and installing antivirus software. No other software was installed (like Word, or any of the other software my computer came with). Hard to believe it took them three hours, since I called back 5 minutes later to change my mind about the service, and the hard drive was already installed! (Too late, they said!) No data was even recovered (did they try?) I think you could very likely get better value elsewhere. I don't recommend this place. more