5 Alarms Inc

After over 15 years as a customer in good standing, 5 Alarms chose to deceive rather than continue our relationship. When they installed new key pads in several of our faicilities, they had the technician produce a work order that included in tiny print, a 5 year contract with automatic renewal, along with job costs. They claim that we were given a ""deal"" as the work done was far less than actual cost - beleive me it was no deal and they never ever mentioned anything about a contract until I contacted them as we were going to another service. I would ordinarily give a good reference as we move on, but in this case I can only warn you about underhanded business tactics. Terrible company. more

5 Alarms recently did some work for my company and I am very impressed with both the people at their office and technicians. The lady at the office was very helpful as well as the salesman. The two technicians, both only 17 and 19, did a very nice job with the installation and handling themselves with my employees. I would recommend this company to anyone looking for a good value and reliable equipment as well as friendly people to do business with. Pros: Nice people, good service, on time, works great! more

I've used 5-alarms for over 10 years. They installed systems at my former and current house. The equipment they use is good, no issues with that. Their service technicians are knowledge and do a good job. The people that handle the alarm-related calls (such as no power in the house, door opened, etc) are courteous, respond timely, and genuinely try to help. However, their sales / management are poor. Despite being a repeat / long-term customer, they continually fail to return my calls ASKING FOR A SYSTEM UPGRADE. I'm trying to SPEND MY MONEY WITH THEM and they won't even return my calls. This has been going on for over a year for this particular episode. It mirrors the last time I wanted them to guide me / give me a price on adding features to my system. Perhaps they gained so many customers that now they can't service those that only have 100's to spend on upgrades? I have left numerous messages, from courteous to irritated, that I would be cancelling my service if a return call didn't happen. Nothing happened. So if you deal with them, get what you need up front, because you'll never hear back from them later. I am actively looking for another company to handle my monitoring needs. Pros: Equipment works, phone operators are courteous / try hard. Cons: Management / sales won't call you back, even to take your money! more