360 Carpet Cleaners

I had my carpets cleaned using a deal I got through AAA. I was very please with them. They were courteous and did an great job. more

My daughter in law had my carpets cleaned for me while I was away. Wow I was so surprised when I came home, my carpets looked brand new. The were some stains in the carpets that were there for a long time that other cleaners told me would come out... they are not there anymore. I just want to say Thank you 360 Carpet Cleaning you guys are awesome. more

Bought a groupon for this company, very 'Happy' with there customer service and cleaning. They took very good care of protecting are home from there hoses and moped are floors when they were done. Will use this company again. more

I called this company after having my carpet cleaned by another company, the previous company had left my carpet very wet, and 3 days later it was still wet. I called 360 and told them my problem and they had a truck there within the hour,they first told me they would have to reclean and treat the carpet for mold and mildew since it had been over 36 hours of the carpet being wet, they then did several dry passes with this rotary cleaning machine that they use, and I have to say what a big difference in the cleaning from the last company. They were able to remove stains that the other company said they couldnt get out. Long story short this company was great from there reaction time to my problem to taking care of my home I will never use another company but 360. Thank You for the wonderful care that you showed for my home and family. more

This Carpet Cleaners is a waste of time and money. 1st, I called to make an appointment & the person who answered the phone was having a bad attitude that was a bad sign, but my friend told me to contact them to schedule an appointment, because she used to have them over to clean her house. So, I figure maybe it was a bad timing or so. But, I schedule anyways, and when the technician got here, he seems like he was rushed, didn't want to answer any my concerning questions about the cleaning. It was a horrible experience. The carpet was wet for a long time and the cleaning wasn't all that great, there was still spots everywhere. Next time I know not to use them anymore... I'll let my friends know. more

These guys are great. Small company with great response time and a really great staff. We have used them for 5 years now in two of our homes and we really trust them with our rugs. One cold winter night I absolutely had to have the carpets cleaned for a holiday party the next day and the technician worked over-time to finish the job...despite the fact that the hoses were frozen because it was so cold. I would have given up but he stayed and did a great job! Now I have them cleaning our new carpet almost once a month! LOVE THEM! more

I have used 360 Carpet Cleaners for years, and they are the only company I am willing to use. I have a crippled dog and there have been accidents in the house. I had gone through four different carpet cleaning companies before trying 360 Carpet Cleaners. They spent twice the expected time to fix mistakes made my myself and the other cleaning companies, and then gave me wonderful suggestions for keeping my carpets clean. more

My name is Steven Hurst you can e-mail me at stevenhurst56@yahoo, I wanted to make sure that those reading this review know that it is true. more

We would like to thank all are new and repeat customers who have given us such great and true reviews. Here at 360carpetcleaners, we would like to be able to please everyone, however that is just not possible. So over the last twenty years we can honestly say that we have 98% customer satisifaction rate, and have been voted the number one company in are area. We have only had one complaint filled against us with the Better Business Bereau in twenty years. We are not saying we dont have bad reviews and things dont always go right, but we do every thing we can to take care of are customers. All of our reviews posted are customers that have given us permission to give their name and number if you would like further knowledge. more

They do a great job of cleaning the Redmond Athletic Club, always prompt, efficient, and use quality materials. The club really shows a difference when 360 Carpet Cleaners come and and clean the carpets. more

I went on here to write a review about my experiene with this company and was shocked by what scoopandshuttle had to say. I found it very interesting because I had the exact opposite experience. The van they came in was very clean on the outside and inside, it really looked like they took good care of their equipment and had pride in their company. more

This has to be one of the biggest disappointments in carpet cleaning. I asked to see the technicians cleaning product that he adds. All he had was a empty worn out bottle of this planet stuff. But had all sorts of strong awful chemicals. Corey the owner was talking over his office person when i called to complain. I did some further research and it's just run out of this guys house. Don't let there website and fake reviews fool you!!! more

Great customer service. They were nice and I got allmy questions answered. I have a home in bellevue and I had a horrible pet issue. I did a google search and say 360 Carpet Cleaners. After looking at there website and reviews I decicded to call. It was exciting to hear they had same day service. the pet issue was cleaned and dry before diner time ... Thank you 360 you guys rock. more

I own 3 rental properties in the Redmond area and they we all going to be up for rent at the end of January so they all needed to be cleaned. I saw and ad for 360 Carpet Cleaners at the city gym and found out from the manager they cleaned there too so said hey may be I will give them a try. more

Based on some of the good reviews I saw about this company I decided to have 360 Carpet Cleaners come out to clean my carpets. I talked to Cory and set up an appointment for the next week. The next day I called to reschedule because I found out I was going to need to go out of town to attend a funeral. Although he got my new appointment on the books, he forgot to cancel our original appointment and sent a tech out to do my carpets while I was gone. When I came home days later I found on my voice mail one call from the tech and three from Cory. Cory's tone was very rude and angry. This should have been a red flag but realizing he thought I stood them up, I didn't dwell on it. I called him right away and when I reminded him of situation and previous call, he remembered and apologized. When it was time to do my carpets a young man showed up. He was pleasant enough. I have a pretty big house and was surprised how quickly he zipped through it. I got the advertised whole-house special. When he did my bill he charged me $10 more than the advertised price plus an additional $88 for extra stairs. I thought that was a lot for the stairs but because my house is large I thought the amount was fair overall, so I didn't say anything. For the rest of the day and evening I stayed off the carpets, except for the one in the office. I noticed that he didn't get that carpet very clean at all. I was doing some other cleaning in that room and spilled some windex, so I got out my ""little green machine"". I couldn't believe how much more dirt I was easily able to get out of the carpet. more

Awesome customer service! I have a 3 bd home and I have a few animals. I needed to get my carpets cleaned because my family was coming in town. they were fast and professional. I scheduled to have the rest of the house done and i cant wait. The are the best I have worked with and you bet I will be using them again and so will all my family and friends. more

Awesome Customer Service! more

I was asked by 360carpetcleaners to write a review about there service, when i came on here I was surprised and taken back by the last two reviews, I can say that my experience was the best that I have had with any carpet cleaning company that I have used. They explained there cleaning and also that they are a green company and would not be using any chemicals to clean my carpet,they also told me that they would prespray all the stains and try to remove them,but could not guarantee that they would get them all out.They did a great job and even though some of the stains did not come out I wes very happy with the results and there cleaners. I will use 360carpetcleaners again and refer them to my friends and family. more

I wanted to clean carpets in an almost new house prior to moving in. Called and scheduled with Cory. He gave me the estimate for a full house special they were running for $199. I explained to him that the house had 2 staircases and was roughly 4500 sq feet, so he should provide a complete estimate. I also confirmed that since I had movers coming in the next day, I needed the carpets dried before the movers came in. Cory confirmed to me the cost and that the carpets would dry out within a few hours. more

For anyone who is taking the time to read this,I want you to know there are allot of things I would rather be doing than writing this review of this carpet cleaning company. But, after the way we were treated I feel it is my obligation to let people know what they might be getting themselves into. I hope that the owner reads this as well and make amends to the way he treats people. I am writing this in response to the way I was treated.He was abrupt and confrontational. Being hung up on by Cory who is the owner of 360 carpet cleaners,when I asked to be reimbursed for our time after four attempts to get the carpets in our home and office cleaned. He was very unprofessional. I called and left messages, wrote an email to try to talk to him personally to try and work out why there is a problem getting our carpet clean. NO response! This was not going to happen. After all my attempts to work with this person and just have our carpets clean was obviously more than I could ask,or should ask the way it looked. My time is worth something and I was not not asking for the total amount. There was no negotiating with this person. Except,he did call back however, to try and make a fifth appointment to clean our carpets. Said he was sorry but by that time for me there was no going back. After the way I was treated by him I did not feel comfortable having him or his staff in my home again. Of course,his attitude changed after looked into our service record for the past four years that we had with his company. To make me feel any better he should to at least offered a refund for our time having then come out four times without success. Our carpets were not that dirty. The tech just was in a hurry to get done and was not paying attention in an area that happened to be a high traffic spot. As far as I can tell they are all in a hurry. They might be great in small apartment, not a two thousand square foot home. Buyer please beware! I will not use them again. more