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Businiess name:
Indian Crest Pediatrics
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Review by:
Guest
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Review content:
The staff is friendly, The Doctors are great. The Front Office, on the other hand, needs some help. They were going to send me to collections for $5.00. They called my husband's phone and told him we needed to pay $5.00 or we would be sent to collections. I called the office and said I did not know that we owed money, and I was just there two days previous, with one of my children, and nothing was said to me. I also pointed out that I have always paid at the time of service. The manager spoke to me as if I owed hundreds of dollars. "We mailed you a bill, and it was returned because it was a bad address". I asked if they had the complete address, and she said yes. I asked if they still had the letter and was told no, once the address was verified the notice was shredded. I was also told that I should look at the bottom of the address verification sheet when I sign it to see if there is a balance. Really, shouldn't your staff be doing that?
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