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Businiess name:
Floorgem
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Review by:
citysearch c.
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Review content:
Large “swirl” scratches over entire floor. They used wrong equipment or did not finish with fine grit. Shoe molding poorly installed, red oak. I have white oak floors. Shoe didn’t match, & was never mitered or finished on the ends & sections not cut correctly. They replaced boards in the bedroom using red oak…again, white oak floor! Instead of repairing a threshold & exposed plywood as promised, they simply slapped shoe molding on the front of the plywood & slapped polyurethane over the whole thing. Shiny plywood was not my idea! Some minor issues were, they didn’t pound & fill nail holes, they damaged our outside garden hose, all the lights in the house & garage were left on & the interior garage door was left open wasting all the air conditioning for the entire week we were out of town!
When I complained, Waldman treated me very unprofessionally & disrespectfully. However he did admit there were “some problems here” and offered to remove the molding, fix the threshold, and put another coat of polyurethane down to attempt to camouflage the scratches. However, the “fixes” were even worse! Because they installed raw shoe molding & polyurethaned everything at same time (which is the WRONG way to do it), when they removed it there was a thick line & globs of polyurethane around entire perimeter---they didn’t sand this, they simply put another coat on top! Also, more debris & bubbles in polyurethane now. Worst of all, they also left a SHOE PRINT in the middle of my floor! And of course you can still see the original scratches! I have to pay someone else to redo entire floor now!!
And Waldman NEVER stopped by, called, or even emailed to see how these "fixes" worked out. Instead his office admin called asking for payment. When I told her there were more problems now she abruptly ended the call & immediately sent a threatening email to my husband demanding payment at once or they would contact a lawyer.
We only deducted $765 from his original bill because my husband was trying to be fair--but everytime I look at my floor I get angry & feel ripped off. Because it will actually cost us another $1400 to repair the floor correctly... I agree with the other person, do NOT use this company!!
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