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Businiess name:
Deer Run Animal Hospital
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Review by:
Guest
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Review content:
My puppy had been scratching her right ear and shaking her head (which is a usual sign of ear mites or an ear infection). When we got to the office, the assistant was charismatic, but was dropping the "s" word in front of us like she'd known us for years. While awaiting the doctor, the walls in that place are paper thin and in the back, we could hear the assistants cursing and answering their cellphones which my husband and I found to be completely unprofessional. They did fecal exams without our permission and when the doctor eventually saw our pup, he said he was awaiting the outcome of the fecal to give her a clean bill of health, not saying a word of possible infection of the ears. He seemed to rush through the examination and wasn't very gentile .My overtly-friendly and lovingly docile puppy nearly bit him. I brought up the symptoms that she'd been experiencing and he finally looked and stated there was a lot of buildup in her ears. He said they were going to flush her ears, and give her medication (this is without diagnosing that she even had an infection). Once they were flushed, he looked with the scope and established there was an infection.
To think, if I hadn't said anything he would've let us walk right out the door and who knows what damage that ear infection would have done to our puppy. Not only did he NOT take a sample of the build up to look under a microscope, they did fecal examinations without our permission. I will never be taking any of my animals to this "doctor" again. Horrible and unprofessional. Don't let the so called "good reviews" fool you.
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