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Businiess name:  Harte Subaru
Review by:  Guest
Review content: 
I want to give some words of praise for Joe , who went out of his way to assist my husband and me August 14th, 2010, after our car had been stranded in New York State while heading from New York City toward Boston. Just outside of White Plains, NY, The trouble lights flashed, the air conditioning stopped working, then the car stopped working. By law the highway we were on could not be used by the AAA tow trucks, so a non-AAA truck took us off the highway into Ryebrooke, NY> Then since we have AAA towing for 100 miles, we asked to be taken to a Subaru dealer in Hartford, CT (within the 100 miles, but closer to home). We chose Bertera. I called ahead to tell the service manager, Joe, our situation. On the phone he was responsive, supportive, and assuring. After several hours of waiting and being towed, we reached Bertera about 5pm, to find that Joe had waited for us past the 3 pm closing time and was there to help us. He opened the hood, competently checked over the car, then tightened a loose bolt that was causing an electrical problem. He had fixed it. After replacing a couple fuses and charging up the car, we ready to go. Joe also followed up by phoning me today to be sure we made it home okay. Thank you so very much for having such a supportive, capable manager as Joe on your team. We will never forget his Kindness and expertise.

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