Harte Subaru

Both my husband and I were happy with the purchase and agreement more

My wife and I want to commend Bertera Motors and especially Jim and John for their outstanding efforts to provide us with timely information and excellent service when we recently purchased our new 2011 Subaru. more

We are happy to see the first Bertera shop in Hartford and we hope to have the same excellent service at Bertera Subaru in the future also more

Service was done on time with high quality more

Yesterday and today we did the first service at Bertera Subaru in Hartford. We would like to say 'THANK YOU VERY MUCH' to all people who served us more

My husband and I purchased a 2008 Subaru Tribeca from Issa on July 1, 2011. We had to write in to tell you how wonderful an experience we had with your dealership. Issa had met us with the most professional and calming way so we felt NO pressure on us at all. We had previously shopped and we're unsatisfied with the salespeople not being able to find us what we we're looking for. Issa listening to us and immediately knew just what we we're looking for. We fell in love with the Tribeca and the professionalism so we put a deposit on the car. The next day we met with the financial rep (we do not remember his name) he also went out of his way to explain in detail everything we needed to know about financing a newer car. He answered any questions we had (we had a lot it's been 11 years since we financed a car). This is the kind of customer service one expects in today's world but rarely gets. Please make sure they both are given a pat on the back (or a free lunch) for giving us this positive experience. We will be sure to recommend Bertera Subaru to friends and family in the future. more

I drove 2 hours to go see Chris Ledoux, specifically. I am in love with my Subaru 2011 WRX. I really did my research, and this is, hands down, the best Deal and service in a Subaru dealer you will find from New Hampshire to Delaware, and everything in between. This car makes me want to drive, and think about it when I'm not. more

Issa made buying a vehicle a very pleasurable experience. He was very informative and friendly to deal with. I would definitely come back to buy from him again. more

Sales person was very knowledgeable about all the vehicles on the lot and was not pushy in any way. Everybody on staff (sales, finance) worked well together to keep waiting time down and price down. Cultural diverse staff, which doesn't mean they all have to be all races but knowledgeable about likes/dislikes of various cultures. Our sales person had the radio on the Spain station prior to our test drive. This felt like he cared about us and our culture. more

I am writing this email to give a compliment to your sales and service department. My husband and I have only owned Subaru's, so naturally when we decided it was time to trade in our 08' Outback we went looking for another. We purchased a 2011 in October from your dealership. We experienced a bit of difficulty mechanically with it. We brought it right into your service department and had them look at it. The service department did their best to remedy the issue. Obviously, we were discouraged because we love the way Subaru's drive and we knew that something was not right. Joe Newton- what can we say, he listened to me many times and worked with us every step of the way to get us into a new Outback. He came in on his day off to test drive my car with me and he listened to my husband, who wasn't as nice as I was. He did so with a sincerity that is a credit to your dealership. After a long process and discussions with Karen Quinn, who was also fantastic, Subaru with no questions asked agreed to buy the car back. Two days after the agreement, Chris Ledoux in sales called me. He listened to me, answered and returned all of my calls in a timely manner and was able to get me the car I wanted after searching and searching. We were able to test drive the new Outback for a couple of days, Chris called me to check in during this time. We felt valued and heard. When we arrived to finalize the process, we brought our young son who is 4. He was a bit temperamental at the time. Chris was awesome, he read and explained the manuals with him and spoke to us while he was doing it. He really made us feel so great! He was nothing but professional, genuine and he showed us that he valued his customers. We love our new Outback! It is the car that we know to drive! Please pass this email on to Chris and Joe and if you can get it to Karen Quinn at Subaru of America that would be great. Thank you for your time. more

Just a note of thanks for the excellent "buying experience" with Bertera Subaru... as in the past... it is amazing that Raz and his team have ALWAYS exceeded my expectations. As I mentioned, over the past 16 years I have bought 15 cars from Raz (since 1996) even though I have never met him or walked into the show room. Every one was discussed, purchased and delivered to my home... that is in itself a refreshing way to do business... and the repeat business is the mark of a trust worthy and professional team. Thanks again for your "special treatment" and I look forward to continuing our business in the future. more

The service was excellent from beginning to the end. more

This was like a vacation. Wonderful service and great people. Dan was amazing and so helpful. Subaru is the car for me. I feel the love! more

I had a great experience here with Sharika. I would like to get a little bit more information before I sign the contract next time I come here. Sharika really did a good job. more

Made buying a car easy! Keniel Rocks. more

I actually walked out of there with a really great deal (or at least they made me feel that way!). Of course, you stlil want to do your homework. I compared the price that I purchased my vehicle at with that on KBB, Edmunds, and eBay, and they definitely have very competitive prices! more

My fiance and I went into your dealership recently to look at the new Subaru Outback. We spoke with a sales man named Don. He was such the opposite of what I have dealt with in the past. I am used to the pushy type sales people that keep hounding you. Not the case at Bertera. Don was so friendly and was able to answer all my questions. We originally went there just to see the new model but Don explain the benefit of purchasing a new vehicle versus driving ours for another year. I felt like we were never made to just sit there. If Don left to get some papers there always seem like someone was there to just chat with us. We spoke with a manager (Dave) he was great. In all by the time we left I felt like I had a new group of friends. I have stopped in a few times since and they are always greeting us by name and willing to help us. There was none of that "well they already bought a car so we don't have to talk to them more

The service at Bertera Subaru was excellent and sales person, Charles, was very helpful to finalize my selection. Any questions I had were all answered to my satisfaction. When I picked up the car the staff was very helpful in explaining the car’s interior and exterior features. more

The experience purchasing our subaru was very easy and smooth. more

We were very pleased with our experience at Bertera Subaru. Issa was extermely helpful in securing the vehicle we wanted-driving to New Hampshire to retrieve it. He also helped our daughter with the buy-out of our old Forrester lease. Thanks for making the process fairly painless. more