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Businiess name:
Pohanka Honda Of Fredericksburg
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Review by:
Guest
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Review content:
I have bought a few new cars prior to this and had mixed experiences, but this was by far the worst one. It took 3 1/2 hours and four sales people to get one test drive on a honda odyssey. In that time they had sold the one color we wanted and were left with 3 in colors we didn't like. When we started price negotiations, a sales manager named Barbara was brought into the mix. We were told getting another color from another dealership and would cost us nothing.
The price of the car was set because I had a pre-negotiated price from my bank USAA. So no haggling there. My trade in however took a long time to work out. It took them over an hour to get the car inspected and an offer to us which they were a bit low, but would not negotiate at all. Everytime I asked for a bit more on the trade in, we were scoffed at that we would even dream of asking for more money with the great deal we were getting with the car purchase. We were told we would get more money on the trade in if we took a car off the lot instead of waiting for the color we wanted supposedly coming in a few days.
While waiting for the head manager to okay some stuff, the sales manager Barbara tried to pit my wife and I against each other. I walked away to make a phone call and she made inappropriate comments to my wife about making me decide in her favor. Same thing occured when my wife walked away, she tried to tell me to make my wife listen to me so we could get this deal done. Overall, very unprofessional throughout the entire 6 1/2 hour process we were there.
We had almost every detail finally hammered out when they went back on their word and told us they wouldn't even let us get the car in the color we wanted and told us we had to take one off the lot for the deal we had already come to. So after the deal changed multiple times and all my time wasted, I left without a car, went down the way to Hendrick Honda and got the exact car we wanted with even a better deal and interest rate. Pohanka Honda does not deserve your time.
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