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Businiess name:
Mystic Lake Casino Hotel
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Review by:
Guest
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Review content:
I stayed in a 'no smoking' room. However, there's no escape from the cigarette stench throughout the building. It's quite disgusting and goes with you when you leave; a thorough wash is necessary.
I was not allowed to watch TV in the casino in TWO DIFFERENT AREAS even though I was a paying guest (the TV in the room did not carry the program I wanted to see, and it was playing on only a few of the many, many big screen TVs in the casino area). To add insult to insult, the two different employees were both nasty when speaking with me, and I did and said nothing to invite their poor guest service and interaction. After packing my bags and checking out immediately after the incident, I spoke with the manager. He was friendly (of course, it's his job, right?). I informed him that I will not be back - EVER, and will tell others to stay away. Angry workers, confrontational, and aggressive toward a paying hotel guest. Don't go there unless you enjoy that kind of treatment and are willing to pay for it. 1 star rating is generous - 0 was not possible, nor was a negative rating.
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