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Businiess name:
Fantastic Finds
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Review by:
Guest
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Review content:
My sister ordered a beautiful Casablanca Bridal Gown from Fantastic Finds. She is typically a 2-4 in dresses. The sales women that helped her find her gown told her to get a size 6 because they wanted to make sure it was going to fit well. She also quoted that alterations would be about $150-300 on that particular dress. When the dress came in 3 months later, it was huge on her! She had to hold it up to keep it from falling down on her. My mother spoke with the manager and the management explained that there was nothing they could do because WE ordered the wrong size. We explained that is was the sale's person that recommended buying a size 6. They THEN quoted that it would be $450 for the alterations because of all the beading on the dress. They said AT MOST they could give us $25 off of the $450. This business was just looking to make money on alterations!! I DO NOT recommend that you purchase your gown here! They were the ones that said to order such a big size so we took their "professional" advice and did so. We asked if we could exchange it for a smaller size and they refused to do so. The alterations women was extremely rude from the very start of the appointment. On top of all of this, they then charged us $25 for a "pinning fee" explaining that they would have to remove all the pins that went into the dress during the appointment. Now, we are taking her gown to a local seamstress. I would not get your gown from here. There are PLENTY of other bridal stores that have much better customer service.
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