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Businiess name:
Sweet Devil Moon
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Review by:
citysearch c.
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Review content:
Two of my friends and I walked in to dine about an hour before the restaurant closes. There were no workers in the front room so I asked the bartender if there was a hostess. She replied, "Nooo. Do you want a table or something?" in the rudest manner. Our waitress, Monick, was a little better until we tried to order a few more tapas. She said we couldn't order anything else because it was too late. I let her know it would have been nice if she had told us the cutoff time for ordering and that we were all still hungry. On top of this, the food was also subpar to the agreement of my friend who is Peruvian. I reiterated that we were extremely unhappy with the service and to please get our check. She then has the audacity to add gratuity even though we were just a party of 3! My other friend asked if this was customary, and Monick said yes. We waited again for her to return to run our card. Instead of being prompt, she begins to help bust a table with another server. Mind you, our table and the other table were THE ONLY CUSTOMERS THERE from 10-11pm! At this point, I just wanted to leave this horrid place! I yelled, "Excuse me! Can we get this check taken care of?" She grabs the check and mocks me as she heads towards the back room. She returns and says, "So when I run the card, it won't let me add the gratuity so just write the gratuity I added on the tip line." RIGHT. We left NO tip. Of COURSE, we knew she would still run the card including the tip she had given herself. My friend checked her account immediately and there the WRONG charge was. My friend phones the restaurant. Owner Paul Vinces answers and assures us the charge will be corrected. We let him know that we will never ever dine there again and will also advise everybody we know to do the same. Not surprisingly, he has little reaction or resolve to this. I think Paul and all of his disrespectful, ill-mannered employees should rethink whether they should be in the business of HOSPITALITY.
Pros: I can't think of any!
Cons: HORRIBLE SERVICE EVER - made us feel unwanted during our entire meal.
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