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Businiess name:
Wellspring Counseling
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Review by:
Guest
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Review content:
Made initial appointment for daughter and missed appointment due to family emergency in another state. The last thing on my mind was that appointment. I didn't even think of the missed appointment until the day after when I received a bill for 75 dollars for missing the appointment. I called her to let her know I had no knowledge of the 24 hr notice policy and of our family misfortune and would she reconsider the 75 fine. She didn't see anything wrong with charging me for a missed first appointment even with my not not being aware of the policy. I've talked with a few other counselors that say it's strange to charge for a missed first appointment especially without communicating the missed appointment policy. Would not recommend.
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