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Businiess name:
Allstate/Usa Transmissions
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Review by:
citysearch c.
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Review content:
This is a complaint on the poor quality of service received at USA Transmissions at Madison Heights. I have taken my 2002 Mazda Millenia there for a transmission repair. The shop owner or manager was very deceptive. What he quoted me when I dropped the car off was actually different than what he actually charged me after he started working on the vehicle. To try to save money like any customer would, I decided to order a used transmission instead of having his shop rebuild mine. Because of that, he got upset and very disrespectful. As a result, he decided to double the labor price for installing the used transmission. When I picked up the vehicle, he refused to give me any warranty on the labor claiming that I wanted to install a junk yard transmission on the vehicle that he has not endorsed. I understand about not getting warranty from him on the transmission itself, but it is his responsibility to guarantee his labor. He had a very bad attitude with me, which was very unprofessional on his part. For your mind's sake, DO NOT EVER consider taking your vehicle to USA Transmissions of Madison Heights, MI. These people will never get my business again and I will warn as many people as I possibly can about their malicious practices. I did not even receive a courtesy call after spending over $750 there to only install a transmission. Because of a tight schedule, I cannot take them to court as much as I would like to. The least I can do is spread the word. I will report this matter to the State Attorney General and other consumer complaint agencies as well.
Pros: None
Cons: Dishonest, disrespectful, and very unprofessional
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