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Businiess name:
H.O. Electric
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Review by:
Guest
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Review content:
I called H.O. to see if they could help fix a short-circuit problem. When I politely asked over the phone for a ballpark cost estimate, I was told that they could not provide this. Fine. The catch was that they charge $60 just to come out and provide an estimate, which I was told by the rep would not count towards the repair cost. Okay - so I would have to gamble on this. I decided to go with another contractor. The conversation ended here after some further explanation by the service rep of their policies. What really offended me was that 5 days later, the manager called me up to chew me out over giving the service rep a hard time. I believe I was completely pleasant and fair with the service rep. But even if I was not, this is no way to treat customers. Avoid H.O. Electric.
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