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Businiess name:
Jim Dandy Plumbing
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Review by:
Kay S.
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Review content:
Our kitchen disposal stopped working, so I decided to ask Jim Dandy Plumbing to come fix it based on the reviews here.
Never again.
The plumber was supposed show up between 1 - 3pm. At 3:30pm, I decided to call and ask the status. The gal who answered the phone flat out told me she would not call the plumber because it would distract him and only cause further delay.
HELLO? I have been waiting 2.5hrs for them to show up. What's the point of giving you my contact number if you don't use it??
When I asked why you set 2hr window if you cannot make it, she replied, “well, things can take longer than expected, and honestly I don't know what is going on because I only come in in the afternoon.”
I really don't care who she is or what time she comes in. If she is representing the company, she should act like so.
It only takes a minute to call - why can't you stop what you are doing for ONE MINUTE and pickup the phone? They don’t care how long people have been waiting. AT ALL!
The plumber finally showed up at 5pm. FIVE pm. He apologized, but he wasn’t terribly sorry. He giggled. My blood was boiling already, so I did not even smile at his small jokes.
NOT professional AT ALL. I would NOT recommend them to anyone.
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