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Businiess name:
Hoosier Propane
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Review by:
Jenny J.
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Review content:
One comment is worth a thousand words so maybe two comments will off set the other negative one. Hoosier Propane is a publically traded company and the employees must follow what is dictated to them. The account manager mentioned in the other comment does try to do the best job she can. She has a job to do and I am sure wants to keep it in these hard economic times. I have also been responsible for collection of accounts and know this can be a very unpopular "career". I have also had to deal with this same account manager and know that she does her best to help people handle their bills and allows what she calls "reasonable payment arrangements". She does address past due accounts as soon as they become past due with "friendly reminders" so the customer can pay their account in full or make those payment arrangements. I remember in my business having people claim they are paying their bill and not understand why I had to pursue each time. Yes, they paid their bill everytime BUT it was always late and drug out for weeks to months. I would try to explain what "net 30" terms meant but they felt this didn't pertain to them. I have had to make payment arrangements many times with this company and have always been treated with a curtious attitude. Why, because I followed their rules. The other comment on this account manager I feel is very unfair. I stongly believe this unhappy customer was not following the rules of "net 30" and had to be hounded constantly for their payment. I say, HATS OFF to anyone that has to deal with deliquent accounts on a daily basis. It is a hard and usually thankless job that many people should try to put themselves in our place. We really do not like to hound people for their money especially in hard economic times. But we are hired to do a job and do it to the best of our ability. Just because you are unhappy with a person for making you "follow the rules" doesn't make that person a terrible person or needing to "find another career path". My thanks for working with me!
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