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Review content:
We worked with this company in 2006. Good quality - but buyer beware.
Overall, I would say the quality of their work is very good, but their customer service is terrible. Their owner is one person when he has his "sales hat" on, and a different person when he has his "business owner hat" on.
The owner was very friendly and accommodating during the sales process, but once the job started we hardly ever saw him. His company had many different ordering errors or measurement errors, which was bad enough, but then they tried to charge us for their mistakes.
We got the sense that due to their mistakes, they tried to "make up" their lost profit in other parts of the job. For example, we wanted to add an additional light fixture - no big deal right? Wrong, they wanted to charge us $400 for a different light fixture, when Edward Joy Lighting Company would sell us the fixture directly for $90. We ended up purchasing it directly and installed it ourselves. We asked about painting one additional wall adjacent to the work area, the wall wasn't more than 10' wide, but they quoted us $500 to paint the wall. Again, we simply did it ourselves.
Finally, the communication was very poor. We would call with a question on a Monday, call again on Wednesday, send an e-mail follow-up on Friday, and if we were lucky we would hear from them the following Friday.
Even though their "pitch" is that they don't use any subcontractors, this was not always the case. If there was ever a problem with one of the subcontractors, they would many times tell us to call the subcontractor directly. I'm sorry - but we hired YOU not the subcontractor.
There were some good qualities about the company, primarily their workers. Their workers were always professional, always cleaned up after themselves, and I never heard them swear or tell off-color jokes, which is a plus because we have three young children at home.
We are happy with the quality of their work, but I don't think we would hire them again because their quality control is not what I would expect.
Their prices were the HIGHEST of the three contractors we interviewed, and we mistakenly thought that the highest price meant the highest quality and attention to customer service. This was not the case. For all of the headaches we had to put up with, we probably would have felt better if we hired the lowest bidder. At least then we would have been compensated for all of the aggravation.
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