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Businiess name:
Napleton's Northlake Chrysler
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Review by:
Gwen C.
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Review content:
I went to Napleton's for some warranty work on my 2005 Chrysler 300. Apparently the Assistant Service Manager who wrote up my work order saw an easy target since I was a woman alone with out of state license plates. He told me he would call back that same day with an estimate of the charges for the repairs but never called or returned the messages I left him. The next day was the same. I finally went to the dealership and found him where he told me that I would have to pay almost $2,000 for the work and that my car had all kinds of things wrong with it. I called my husband who spoke to the guy (Joe King) and suddenly the charges went down to just over $400.00! He also said the car would be read the following day by noon. It wasn't. My husband spoke to the owner and wrote to Chrysler but we still paid for unnecessary work. These people take advantage. Beware!
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