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Businiess name:
Sears Authorized Retail Dealer
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Review by:
Lisa G.
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Review content:
This store is independently owned and operated. I would advise buyer beware. I have made purchases at this store for over 15 years at its previous location and present. I will not shop there anymore however. I was given a Kenmore microwave as a birthday present from family members. It began having problems before the first year warranty was up. So my husband took it back into the store. This was a black Kenmore microwave and he had the receipt. They gladly replaced the microwave but only had it in white. I used this white Kenmore for almost a year and had similar problems. I took the microwave back. They had no record of the white microwave only the black. When all was said and done they never documented the exchange. I had to file a complaint with Sears and the BBB before the microwave was replaced. I have never went back into this store since. The manager at the time Erin was rude and condescending. I was also advised by Sears that they do not recognize this store and that the owners purchase the products for resale. I would recommend the trip to Macon Mall to the real Sears for any purchases.
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