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Businiess name:
Utopia Salon & Spa
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Review by:
citysearch c.
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Review content:
I recently booked an appointment at Utopia for a trial up-do for my wedding. The girl on the phone mentioned that I would get to have a pretty up-do for the day. The stylist created an attractive up-do, but I wasn't sure if it was what I wanted. The stylist proceeded to take down my style. I stopped her and asked what she was doing; I wanted to wear the style. She told me "wedding hair is special" and "you're not leaving with your wedding style". I argued that I was paying for an up-do and was planning to try on my dress, show my bridesmaids, etc. She joked that her assistant would "tackle me" at the door if I tried to leave with it.
After 3 phone calls to the salon, the owner finally got on the phone and rudely told me there must have been a "mis-communication". She said she was not there to see what happened and did not apologize or empathize. Eventually, she offered to re-do the style.
If this is how they handle unhappy customers, I would never recommend this salon to a friend.
Pros: Nice Atmopshere
Cons: Bad Customer Service
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