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Businiess name:
Malees Thai Bistro & Sushi Bar
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Review by:
citysearch c.
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Review content:
I've eaten at Malee's a few times now and thought I should make a couple comments. First the good: It's proximity to the movies and shops makes it a great option. The food has always been very good with the sushi being above average. The portions are the typical American size...too big, and the number of plates on a table for a group can quickly outgrow the space you have (but some people don't mind this). The decor is nice and simple and the bathrooms have always been clean when I've been there. Now the bad, and I hate to point it out because I worked in restaurants for several years. The service at Malee's has routinely been SPOTTY at best. Drinks take FOREVER. The hosts are nice enough, but often under-trained. And most importantly, the servers are spread thin. The servers we've had have always been nice enough and accomodating, but they are often taking care of too large a section and you can feel neglected. The service at the bar is also always spread thin as the bartender is either distracted making restaurant drinks, or is focused on his/her customers and the restaurant patrons wait forever for their drinks. I've seen managers behind the bar trying to lend a hand EVERY time. They simply need to overstaff their bartenders. Often there is only 1. I've also noticed that after food is delivered, again because the staff is attending to so many tables, if you've got a problem or need something, you won't see your server until that "Is everything okay?" check-up which often comes at like the 6-8 minute mark instead of the 1-2 minute mark. All told, I like this restaurant and I visit it with my family whenever I'm in town from L.A., I just wish they would address some of their service issues.
Pros: Decor, Food choices and quality, location
Cons: Servers spread thin, Hosts inadequately trained, bar service hitt or miss
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