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Businiess name:
Toto's Coffee & Cafe
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Review by:
citysearch c.
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Review content:
I had one of the worst customer service experiences in Toto's. While it is a very quaint, cozy coffee shop - decorating well is the only credit I will give this place. I made a reservation 3 weeks ago to host a baby shower, the only stipulations were: I couldn't bring food in and everyone had to purchase SOMETHING. Problem solved, Steve said he could make my cake and I was going to purchase everyone beverage of choice, plus order additional food items. This apparently was not true. 4 days before my baby shower was to be held at this establishment, I was told by Steve (the owner and the man who has perfected the art of making a paying customer feel like they're wasting his time) that I might not be able to have my event held there due to not spending ENOUGH money. I was never told there was a price minimum to meet, and there isn't one. After repeated calls to catch him to discuss the cake and lots of mid-conversation sighs, I felt he simply didn't want to be bothered and didn't care that after invitations had already went out with his business information and a map to his cafe included, with 4 days left to spare, I now needed to find a reasonably priced and available location to hold my event as well as make phone calls to all of my guests explaining the last minute change. So thank you, Steve, for giving me the opportunity to advertise your company. Unfortunately for you, it's not in your favor.
Pros: Nicely decorated
Cons: Customer service
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