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Businiess name:
DJW Property Management
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Review by:
Guest
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Review content:
It is always amazing to me when a company comes within an inch of getting a superb review, and then completely falls on their face. We rented a townhouse near Eagle and Ustick in July of 2020. We had just moved here from Georgia to be near our daughter, son-in-law, and grandson. We were in an Air BNB, and basically had 10 days to find a place to rent while we looked for a home. When we viewed this unit and like it. The agent Debby took us to the side and told us if there were no applications yet, and if we put in a qualifying application, we would get it. We immediately sat in our car, and submitted an application. We were approved the next day, and moved in two days later. We did have some challenges, but the management company took care of them based on the approval of the owner. We spent a year in the unit, and had a pleasant time. We purchased a house, and moved into it in June. That gave us a month to clean the unit, and prepare it to be returned to DJW Management. And clean we did, top to bottom. Any hanger hole was filled and sanded. We had paint matched to fix any mark that would not wash off, as well as touch up any spot we found. We cleaned and deodorized the townhouse top to bottom. It was in better and cleaner shape then when we moved in. On the day of the walk through, my wife met with Debby. The ONLY thing Debby said was that the carpets needed to be clean. We do have a Dog and a Cat, of which both hardly shed and never ever marked the carpet in any way. We conceded to having the carpets professionally cleaned. Debby said that was all that needed to be done. Imagine my surprise when I receive the final statement. There was also a $70 charge for cleaning! Of course the owner will get on here and say something about me, yet I don't care. When I confronted Debby about this here response was, and I quote: "Good Morning, unfortunately I do not determine charges. I take my notes, and turn in the photos and then turn ithem(sic) into the office". Well Debby, you have no integrity.
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