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Businiess name:
Aura Laser Skin Care
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Review by:
Guest
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Review content:
Today was my second visit to Aura Laser Skin Care in Kirkland. The first visit was in the afternoon and the lobby was full. The official paperwork I was handed were printed so poorly I could barely read the typing. Imagine a typed page from 1970, that has been photocopied 100K times so it is blotched and crooked. Very unprofessional. The small waiting room has one very uncomfortable bench to sit on. In one corner of the rom there is a large "professional" make-up set that is covered in dust. I waited 1 hour 20 minutes beyond my scheduled appointment time. My thought was that they maybe had a nurse call in sick, or that patients were running late, so I endured. Once in the "office" (a tiny closet space that is full of crap, messy, dirty, unprofessional) I did not receive an apology for the wait, just "stand here so I can take your picture." Then I went back to get the Botox injections from the woman who I now know is the man's wife. She is nice enough and professional, and she did a good job. One minute later, I am in my car. So, now for today. I made my appt. months ago specifically so I could get the first appt. of the day - 10am. I arrive at 9:55 and the doors are locked. Around 10:10 the receptionist arrives and unlocks the door. Hands me the same worn out, unprofessional forms, and says nothing. When I ask about my appt. time, she says that no one else is there yet, meaning the owner and his wife. Around 10:25 the owner arrives, saying that his wife is not far behind him. I wait patiently, see her arrive, and wait some more. At 10:35 I ask the receptionist again when I will be able to be seen. She says in a few minutes. At 10:45 the owner takes me into the same messy and unprofessional "office" to take my picture. I tell him that I am frustrated by the wait and he tells me, without any hesitation or apology that "You will always have to wait. You will wait because of the low price." This set my nerves on edge - they truly don't care about their clients! I will never go back!
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