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Businiess name:
DJW Property Management
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Review by:
Guest
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Review content:
RENTER BEWARE!! I moved here from out of state and found a brand new house for rent online. I didn't think much about the property mgt company because it was a new property and why would I care. I have excellent credit, income etc. I could get any property I chose, provided it was available. I received the rental with no problem. Well, my issues came when I had to break the lease early. I already knew I would forfeit my full $1500 deposit and have to pay rent until they re-rented the property. No problems with that. We paid that with no concern. My issues came about when I received a $300 carpet cleaning bill and nearly $300 in repairs. Mind you, I stayed in this brand new house 6 months. I work full time and barely used the house. I hired a professional cleaning service to insure the house was spotless and in the same condition I received it in. When I did the final walk-through check out with the rental agent, she even remarked how the unit looked perfect and she found no issues. We signed off on the final walk through form and thought we were done. So, why did after the fact we receive a bill for carpet cleaning and repairs?? Good questions, right? I called the office hoping to speak with someone about this. I was quickly told by the person who answered that they do not take any questions over the phone and that all questions must be made through email communication. OKAY!?!?! So, I put together a detailed e-mail trying to understand why we would be charged all these various charges that were not disclosed in our final walk through. Their response - they referenced the lease which basically states that every property will be subject to a carpet cleaning fee. It doesn't disclose for how much and the way it's written seems to imply that it only happens when there is more than average wear or soil. In our case - these carpets were as new as the day we moved in. The repairs - they sent us an invoice showing very minor repairs that were not pointed out in the walk through and the invoice didn't even look like it came from a professional company. The parts and labor for the repairs were insanely inflated and unbelievable. As I continued to email back to the property mgt company, they continued to respond with "we have provided you everything we are required by law and will not make any changes". They didn't even have the courtesy to answer many of my specific questions. They wouldn't even give me a copy of the walk through form that I signed!! Upon many requests in email I asked for a simple phone call to discuss the matter. It never happened. After weeks of emails, I feel forced to pay the fees because the last thing I'm going to do is hurt my credit over a stupid rental. But, the fact that this company couldn't give me a simple phone call or come us with any type of resolution was absolutely the worst example of management I have ever had to experience. I gave them numerous opportunities to call me and work towards a resolution that would be fair. They never did and their communication is very dry, cold and non-caring. Now reading though some of their other poor reviews and seeing their indifferent, unconcerned and unemphatic responses - I wish I would have been aware of this poorly managed company before I agreed to rent from them. RENTER BEWARE!!!
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