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Businiess name:
RooterPLUS!
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Review by:
Guest
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Review content:
Where to start...
First off, if you have a problem with your septic tank, don't fall for the deceptive advertising of RooterPLUS. The $150 I was quoted turned into $497, which is probably normal, but I felt tricked by these people who assured me over and over that $150 was THE price to have my tank pumped. However, if there is ANY sludge whatsoever, which is how ALL septic tanks are (especially if they're full ), it costs more - in my case, $277 more!
Other than the girl who answered the phone, I was disappointed with everyone I dealt with. The technician was smug, unfriendly and left his dirty gloves in the middle of my driveway, and the supervisor wanted to argue with me when I called to tell him his technician (who was standing in my doorway admitting it) broke my septic tank cap. After much arguing and finally giving my cell phone to the technician so he could explain to his supervisor that he did, indeed, break it, I was told they'd come back and install a new cap. It has been more than a week and I haven't heard from RooterPLUS, so we'll see if they actually follow through on that promise. I have my doubts.
Something to note: Technicians are not allowed to drive the trucks on grass, so if you are like us and everyone else I know, you will end up paying for extra hosing to run from your driveway to wherever your tank is. We were not told this over the phone, and they 'had to' use two extra lengths of hose, so it cost us an extra $70.
There is no way I'd use this company again. I have huge issues with liars and I consider deceptive advertising the worst case of lying. I also felt every man I spoke to talked down to me in a demeaning manner... not the sort of company I want to deal with as a woman.
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