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Businiess name:
Magnolia Plumbing
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Review by:
Guest
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Review content:
I recently had my first experience with this company when I needed an exterior drain pipe unclogged. Prior to the plumber's arrival, I provided the company with a detailed overview of what had been dropped in the pipe and the various methods I had unsuccessfully tried to unclog the pipe prior to calling the professionals.
Magnolia arrived on-time and explained that there was a minimum charge for coming out to provide an estimate then an additional charge to complete the work. I was aware of the minimum charge and was happy to pay the pros to unclog my drain.
The person they sent out provided me a quote of $327.00 to unclog the pipe. I agreed to this amount with the understanding that there was no guarantee that he would be successful. After spending less than 10 min looking at the drain pipe, the worker explained that he was "more of a technician" and that "a professional plumber would have to come out to address the problem." He then preceded to demand I pay the $327.00 for his time and agree to be charged additional fees for the "pro" to come later in the day and resolve my clogged drain.
When I originally called Magnolia Plumbing I expected a professional plumber to come to my home and work on resolving my plumbing problems. Instead Magnolia Plumbing sends a tech to charge as much as possible prior to sending the actual plumber.
My advice is to call another company that will work to resolve your plumbing issues, not work to run up the costs of service.
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