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Businiess name:
Wilson Eyecare Professionals
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Review by:
Guest
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Review content:
HORRIBLE CUSTOMER SERVICE. Stay away from this place. I walked into their building in January and talked to the receptionist about making an appointment for an eye exam for my son. She checked to make sure they took our insurance and after reviewing everything she said "Yes, we take your insurance". We set the appointment and a week later we went to the appointment and he had his exam. After the exam, he was to be fitted for glasses and at this point we were told they had made an error on their part and that they in fact do NOT accept our insurance. The employee said he would give us the prescription so we could go elsewhere to get frames at a different location and then said "If you get a bill in the mail, bring it to the office and we will take care of it since it was an error on our part". He kept reassuring us that it was their mistake. Sure enough, I got a bill in the mail for the exam and I brought it to their office yesterday to discuss exactly what I had been told. I was told that I would still have to pay the bill because the employee should have checked with someone first before he told me that and that he no longer works there. So basically, this company does not care about their patients and they only care about money. It's not my responsibility to know what your employees should and should not say or do. I only know what I was told and if they practiced good customer service, they would honor what I was told. I thought the doctor might feel differently when they talked with him about the situation but apparently he only cares about money and not keeping their word. I am extremely disappointed as I thought this was a good office to keep going back to but you can clearly see that I am wrong.
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