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Businiess name:
Taj Mapaw
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Review by:
Guest
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Review content:
PLEASE ALL! Pay attention to the poor reviews. There is such a limited choice for boarding in Roanoke so I ignored them and used this facility. Apparently they are closing down the Franklin Rd facility and consolidating to the new Townside facility. That is where I went initially to get information about boarding. Tyler showed me the camera views of the different areas of the facility; he told me that if we bring our pet after 5 and pick up before 5 they would not charge another day. They not only charged an extra day but another $15 because I was 10 mins after 11. When I spoke to Chris the day I brought my pet in, I found out the smaller dogs are taken from the new facility and brought to the other one. I tried to explain to Chris how unsettling this was and he just didn't get it! He was not at facility when I went to pick up my pet so Allison had to bare my wrath of all the hidden charges. And as far as Allison, the groomer, my pet had a bath and nail trim and it was obvious that she clipped nails too close because there was blood on several of his nails. Could go on but won't. Simple pay attention to what these reviews are saying.
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