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Businiess name:
Merry Maids
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Review by:
Guest
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Review content:
Three strikes and you're out.
I have used this service many times over the past couple years, spent thousands of dollars, etc. When the maids are here, they do an acceptable job. I think they could clean a little more deeply in the corners/under things and do a better job vacuuming, and I don't like the fact that if I want them to clean the kitchen sink I have to do my own dishes ahead of time, but whatever...
Recently, my biggest problem with Merry Maids isn't their lackluster cleaning, it's their bold-faced lying. I can't say I've worked with a company that insisted on lying to its customers as often as possible.
Here's what's happened *three times:*
1. I make an appointment. My place is big so they always want to clean it in the morning hours
2. I take off work and wait. They don't show up, no call, no explanation.
3. I call asking why aren't the maids here?, and they tell me I got the appointment time wrong. They do this Every. Single. Time.
So I decided to be extra careful, as they never give a confirmation call the day before. I started calling the day before to confirm the appointment time. Here's what happened:
1. I confirm the appointment time as with Merry Maids the day before the cleaning.
2. Day of the cleaning - no maids!
3. Call and once again I'm told I got the appointment wrong. No amount of explaining to the "supervisor" that I confirmed the appointment just the day before makes a difference. She even claims to have left a voicemail on my phone. She has the correct phone number but there is no voicemail on my phone, and of course it works fine.
The lack of professionalism this company has shown our family is simply awful, and the lying is simply despicable.
Unless I'm offered some kind of discount for any future cleanings, I'm done with this awful company.
I suppose if you have ooodles of free time and the patience of a saint, this company would be a good fit for you. Otherwise, stay away!
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