Merry Maids

Three strikes and you're out. I have used this service many times over the past couple years, spent thousands of dollars, etc. When the maids are here, they do an acceptable job. I think they could clean a little more deeply in the corners/under things and do a better job vacuuming, and I don't like the fact that if I want them to clean the kitchen sink I have to do my own dishes ahead of time, but whatever... Recently, my biggest problem with Merry Maids isn't their lackluster cleaning, it's their bold-faced lying. I can't say I've worked with a company that insisted on lying to its customers as often as possible. Here's what's happened *three times:* 1. I make an appointment. My place is big so they always want to clean it in the morning hours 2. I take off work and wait. They don't show up, no call, no explanation. 3. I call asking why aren't the maids here?, and they tell me I got the appointment time wrong. They do this Every. Single. Time. So I decided to be extra careful, as they never give a confirmation call the day before. I started calling the day before to confirm the appointment time. Here's what happened: 1. I confirm the appointment time as with Merry Maids the day before the cleaning. 2. Day of the cleaning - no maids! 3. Call and once again I'm told I got the appointment wrong. No amount of explaining to the "supervisor" that I confirmed the appointment just the day before makes a difference. She even claims to have left a voicemail on my phone. She has the correct phone number but there is no voicemail on my phone, and of course it works fine. The lack of professionalism this company has shown our family is simply awful, and the lying is simply despicable. Unless I'm offered some kind of discount for any future cleanings, I'm done with this awful company. I suppose if you have ooodles of free time and the patience of a saint, this company would be a good fit for you. Otherwise, stay away! more

This is my second attempt to resolve this matter. My credit card was illegally charged and I demand it be reversed immediately. The ladies that work for you smell like ashtrays and they are dirty, and look gross. Your company is incompetent and I'm warning everyone to stay far away from them. I did not sign nor did I have a binding contract. I was told what services were available to me but I never signed or agreed to anything. Not only was my card illegally charged but the cleaning people you have are severely incompetent. I've had to had my house recleaned twice due to your lame ppl. They smell, the work is awful and I am disgusted by you! Shame on you for being thieves and robbing people of their money. If your people were competent; I wouldn't have to go elsewhere. You're the worst kind of scum, and when my attorney and I get done with everyone will be either in jail for credit card fraud or without a job. Shame on you!! In addition to not being able to clean houses, you can return phone calls either. You're incompetent thieving scum!! Stay away from this company unless you want smelly dirty incompetent people Cleaning your house!! more