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Businiess name:
Quick Lane At Spradley/Barr Ford
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Review by:
Guest
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Review content:
If I could rate the Quick Lane at 0 stars I would. I took my car in to get new tires and when I picked my car up, there was a piece of my bumper broken off by the wheel-well. I talked to the Service Lane Manager, Luis Dominguez, and he said that I need to get an estimate to replace my bumper, but promised that they will help me pay for the replacement. After I got an estimate and reported the price to Luis, he said they are not going to help pay for the replacement even though they are the ones who broke it. I had previous damage above the wheel-well so they said that is just the risk I take when getting my tires changed. He then hung up on me without even saying goodbye. My husband then tried calling the General Manager, Jack Wroten, three times and left voicemails, but he never returned any of his phone calls. We will never take our car here again. They damage cars, go back on promises, and are rude on top of it all. I can't believe the owners of the company would put people in management positions who treat others this way.
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