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Businiess name:
Perfect Home Services
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Review by:
citysearch c.
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Review content:
Unreliable - I received a voicemail from the technician that he was on his way and approximately a 10 or 15 minute drive. Within 5 minutes, while I was listening to the technicians voicemail, the dispatcher called and left a voicemail and decided to cancel the appointment without even checking - in which case I was unaware. I waited and waited not knowing about the second voicemail and called after 20 minutes, still within the agreed appointment timeframe to confirm the simple check up service. I took a day off of work for nothing. This dispatcher's judgement on having the driver turn around and cancel my booking without having him come to my door is absolutely inappropriate and I am enraged that I wasted a valuable vacation day that should be spent with my family. I booked another appointment with a completely different vendor. I will never-ever use this service EVER again. You should think twice, they will cancel your service if you are in the bathroom and unable to answer a voicemail within 15-20 minutes. This is NOT how you conduct business - especially if your timeframe is between 9am-12pm and my follow-up call was made at 11:25am. YOU CANNOT RELY ON THEM, BECAUSE THEY WILL FIND AN EXCUSE TO CANCEL YOUR APPOINTMENT TO SEND THEIR DRIVER TO ANOTHER HIGHER PAYING APPOINTMENT. FORGET ABOUT USING THIS SERVICE.
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