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Businiess name:
Arnold & Sons Plumbing Heating & A/C
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Review by:
citysearch c.
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Review content:
Called to have them look at one my hot water heaters to see if they could repair it since they pilot light would not light. Had another company out 2 years ago cleaned the assembly and burner and worked fine they told me I might have to have it done again as it might do same thing because the age of unit.. so when I called them I assumed they was gonna look at it and try clean and repair it basically all the did was tell me oh u need new one because u unit is 11 years old past the life of unit and I need to replace both my units? So I get charged $89 for a wasted service call the price they quoted me for one unit to replace was $1,444 ? I see why they charge the $89 service call as they price the work at 3x price of anyone else n my area so I’m stuck l paying them $89 because I’m not a fool and gonna spend $1444 on one let alone have them replace both at $2,888?
Oh I should go with a tankless one and spend $4000? I asked for a service call to repair a unit not get a over inflated quoted I could of gotten on the phone!!! The model you quoted me I could buy for $599 so that makes your Labor charge to install one water heater $814???
And if I did them both $1,624 are u insane??
I went and purchases two of the same kinda for each $474 and he install price was around $300.. so I had both my hot water heater replaced for price you wanted to charge me for one!!!
Spending $89 on a service is a lesson learned and I will never be using you for my plumbing needs or my business either. I was told I’d i would agree to do work I’d get the service charge money applied towrods bill lmfao!!!
I would hope so since your charging 3 times the rate for installing a basic water heater..
if that is not trying to rip a customer off I do not know what is. I have my invoices to prove my point if u do not believe me and I didn’t not go with the cheapest bid so my bid was still on the higher end but your bid was 3 times and 4 times higher than a few quotes I got.
So thanks for wasting my time make good use out u $89 service fee be only time I spend money with your company !
RESPONSE FROM Arnold & Sons Plumbing Htg:
Kevin,
Thank you for you for your honest review.
I am truly sorry your experience with our company was not up to your standards. In your list of options from the technician there should have been an option to repair/clean the existing water heater but all it says is that one of the two was not working and "customer wanted options for replacement." I will speak to the technician and find out why so many options were given for replacement when all you wanted was to fix the broken heater.
I really just curious why you were getting bids if all you really wanted was to repair the heater; nevertheless we are going to refund your $89 and hope you have a great experience with whomever you chose to now replace the unit(s).
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