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Businiess name:
Spectrum Business
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Review by:
citysearch c.
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Review content:
Time Warner doesn't need my business. I've called 5 times today and visited the main location downtown Charlotte. I was promised a deal from one guy, I call back to add another box and get person number 2 who tells me that my bill would be 30% more - I tell him to pound sand and cancel the installation. I call back (glutton for punishment) thinking that I got hold of a bad apple get partonizing apologies and promises to straighten in out. Eventually I get transferred to a voicemail that is full after specific instructions on what to leave on the voicemail. I go dowtown to the main office and try to get new service - this fudge packer gives me a paper with a phone number for customer retention - it doesn't work... I call back again, this time the main number and get put on hold for 30 mins... (I am not making this stuff up) They come back on the line and say to call back during business hours... (This process was started be my at 8AM) Meanwhile DTV is calling offering me $220 to stay and a sweet deal.
Time Warner doesn't need your business.. Doesn't want to spend time to seek solutions for you... ""Would you mind holding,"" is their mantra and getting transferred from person to person who refuses to take care of you.
I WASTED A WHOLE DAY TRYING TO SPEND MONEY WITH THESE GUYS!!! I'll call DTV tomorrow and take them up on the $220 credit and sweet customer retention package they are offering.
Must be nice to not need the business in today's economy! If you are with them you are a SUCKER.
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