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Businiess name:
Arnold & Sons Plumbing Heating & A/C
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Review by:
citysearch c.
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Review content:
t recently needed some plumbing work done, so I picked up the telephone book and found Arnold and sons. What a mistake that was. I needed one valve replaced. I was charged 394.00 dollars, the part was 10.00 dollars, it took 15 minutes. now that is unjustified. The worst part is no veteran discount. As a disable vet I am on a limited income. I feel as though I have been robbed. I received a receipt with no price break down. just 394. dollars. We should call the news stations about this treatment of disable vets. I would like an explanation to this treatment.
RESPONSE FROM Arnold & Sons Plumbing Htg:
Let me first sir thank you for your service to our country. In addition to the technician who provided your services being a veteran of the United States Navy, I am the service manager of Arnold and Sons and assure you as a veteran of the Desert Storm Era myself, there are very few things I'm more proud of than my service to our country.
We have always honored our senior citizens with 10% discounts there is no reason we shouldn't do the same for our veterans so I appreciate this as a reminder of the times we live in and another great opportunity it's to improve our service to our future customers.
I
think we should be clear that we do not hand anyone a bill AFTER work is completed. I would agree that would warrant the opportunity to feel robbed. We gave the price for the work to be done UPFRONT and the work was authorized to be performed with a signature by you.
However, if you feel the service experience did not match the charges then I am concerned of course about this and will addresss this with you at your earliest convenience...
I appreciate these review sites and the people like yourself who respond with emotion and honesty... I will make a trip personally to come and see you, talk with you about the service and make adjustments as needed.
Sincerely
Mark Wesley
United States Army Airborne/Ranger 1989-1993
Service Manager
Arnold and Sons Plumbing Sewer and Drain
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